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13 people found this helpful  

Employees treated like a paper towel - good for one use then throw away.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative  in  Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR

I worked at Netflix

Pros

- Higher that average pay for a call center
- Free food/ fun incentives
- Good benefits package

Cons

- No job security what so ever
- Extreme lack of communication (you can be told you are doing great 4 days in a row and then "let go" on the 5th.)
- Sickening climate of fear in this workplace
- Lack of respect and sensitivity during the "let go" process

Advice to ManagementAdvice

Do not hire people just to fire them. People have feelings, and goals, and bills... do not just hire people, train them and then let them go for not being a "good fit." I followed all the rules, was an exceptional employee, and was fired for no legitimate reason. This company is getting a bad reputation for treating it's employees like disposable pee ons. Take some PRIDE in your people, let them excel and nurture them.

Doesn't Recommend
Disapproves of CEO

Other Reviews for Netflix

  1. 5 people found this helpful  

    Good pay, terrible communication between management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Get health insurance on date of hire, and decent pay
    Eight free dvd at a time plan
    Great co-workers
    Free food
    Very nice cleaning crew
    Near easy freeway access
    Close to many restaurants

    Cons

    Lack of communication between management and employees and many managers/supervisors who have little or no experience working with other people or managing in a constructive manor. Fear based management style, the sense of loosing your job for lack of staying within the metrics, your supervisor having a bad day, or any other reason they come up with. Manditory overtime with the expectation you will work it or loose your job. NO respect for doctors notes. The large number of people getting walked out on a daily and weekly basis. Seeing co-workers in tears over there job.

    Advice to ManagementAdvice

    It would be great to hear feedback some day that Netflix, is an awesome place to work. From ex-employees instead of disgruntle employees who wished they never worked for your company. Netflix has a great product, it would be nice to see the same effort put into the employees moral.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Love the company, Hate working for it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    The pay, and the perks, ie. free netflix!

    Cons

    Terrible management! Very high schoolish. It is not how good you can do your job, its how good you are with your supervisor. Actual comment from a supervisor when asked to come in a couple minutes late for a school exam was "you need to think about what is important to you right now, school or your job." Supervisors are very self absorbed and if you are not all about them then you will be fired and off their team.

    Advice to ManagementAdvice

    Training program is very good. They let you know what is expected of you and how to get there. Unfortunately the supervisors do not match up with the training. The training was very thorough and we went through a lot. I was very dissapointed when I got out and noticed that each sup had their own way and went a total different direction then training. We wer given examples of what not to do and you would see the supervisor doing it constantly. We were given specific verbage that we could use in certain circumstances and the supervisor will let you know how terrible you are for using that verbaige and that is not the netflix way! very contridictive. Managers only go by what their supervisors say about you so if your supervisor doesnt like you they have all the power to get rid of you. Very high turn over rate! I personally saw at least 30 people fired during the short time I was there. Even though I read the comments about get in and get out before getting canned, I went into the job thinking that would never happen! I did everything I was told to do was told I would be amazing by all the trainers and that I would go far, wasnt my supervisors best friend, so I got fired.

    Doesn't Recommend
    Disapproves of CEO
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