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Helpful (14)

Do Yourself a Favor and Don't Apply Here

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR
Doesn't Recommend
No opinion of CEO

Pros

The ONLY reason to even consider this position is the compensation: -Solid pay -Great benefits from day one -Free Netflix account (8 at a time!) The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.

Cons

Everything else (you know, the actual "job" part) -Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot. -Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever. -Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it. -Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble. -Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.

Advice to Management

-Communication. Management has a funny way of saying just enough to cover their rears later on if they decide to write you up or axe you outright. It was incredible watching what seemed like casual "coaching tips" turn into do or die ultimatums in hindsight. Be crystal clear about expectations. -Listen to the reps. Really. The CSRs are treated like generic cogs in a big machine. There's a lot of people working the front lines that are just as qualified (maybe more so) than management to be running the place, yet they don't have a real voice. -Fix the scheduling. If you actually let the employees work with you to create a schedule that meets their needs as well as yours you would get better performance.

Other Employee Reviews for Netflix

  1. Helpful (4)

    Great place for highly motivated super-stars

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    Open book business - nothing is hidden. If you want to find out something, no barriers to reach out across departments or ranks. Head count is low, so operation is lean and mean. Great pay.

    Cons

    If you're not earning your raise, you are on your way to get fired. No cafeteria (but free box lunch).

    Advice to Management

    Continue innovating in HR, culture, technology, and subscription business model. Don't allow ourselves to fall in to a sense of security by current good times.


  2. Helpful (7)

    Great place to work, but if you are looking for an easy secure job, Netflix is not for you.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    Freedom and responsibility and working with smart, motivated, high-caliber people make for a great experience. The work environment is dynamic and unencumbered by rules and process. There are no slackers here.

    Cons

    The constant expectations of excellence can be stressful.

    Advice to Management

    People aren't machines and they aren't expendable. If you don't spend some effort nurturing them, then you will lose them, and the people at Netflix are hard to replace.


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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