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394 Employee Reviews (View Most Recent)

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14 people found this helpful  

Do Yourself a Favor and Don't Apply Here

Customer Service Representative (Former Employee) Hillsboro, OR

ProsThe ONLY reason to even consider this position is the compensation:
-Solid pay
-Great benefits from day one
-Free Netflix account (8 at a time!)

The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.

ConsEverything else (you know, the actual "job" part)
-Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot.

-Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever.

-Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it.

-Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble.

-Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.

Advice to Senior Management-Communication. Management has a funny way of saying just enough to cover their rears later on if they decide to write you up or axe you outright. It was incredible watching what seemed like casual "coaching tips" turn into do or die ultimatums in hindsight. Be crystal clear about expectations.

-Listen to the reps. Really. The CSRs are treated like generic cogs in a big machine. There's a lot of people working the front lines that are just as qualified (maybe more so) than management to be running the place, yet they don't have a real voice.

-Fix the scheduling. If you actually let the employees work with you to create a schedule that meets their needs as well as yours you would get better performance.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    13 people found this helpful  

    Employees treated like a paper towel - good for one use then throw away.

    Customer Service Representative (Former Employee) Hillsboro, OR

    I worked at Netflix


    Pros: - Higher that average pay for a call center - Free… Cons: - No job security what so ever - Extreme lack of communication (you can be told you are doing great 4 days in a row… Advice to Senior Management: Do not hire people just to fire them. People have feelings, and goals, and bills... do not just hire people, train them and then let… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    13 people found this helpful  

    Worst place to work.

    Anonymous Employee (Former Employee) Los Gatos, CA

    I worked at Netflix


    Pros: High Salary and Good Office location Cons: Average benefits. Management by fear. No human values. Can get fired after high… Advice to Senior Management: I never thought human values and business values have to be diametrically opposite in order for a company to succeed. Netflix is a great manifestation… No, I would not recommend this company to a friend More
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