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14 people found this helpful  

Do Yourself a Favor and Don't Apply Here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative  in  Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR

I worked at Netflix

Pros

The ONLY reason to even consider this position is the compensation:
-Solid pay
-Great benefits from day one
-Free Netflix account (8 at a time!)

The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.

Cons

Everything else (you know, the actual "job" part)
-Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot.

-Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever.

-Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it.

-Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble.

-Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.

Advice to ManagementAdvice

-Communication. Management has a funny way of saying just enough to cover their rears later on if they decide to write you up or axe you outright. It was incredible watching what seemed like casual "coaching tips" turn into do or die ultimatums in hindsight. Be crystal clear about expectations.

-Listen to the reps. Really. The CSRs are treated like generic cogs in a big machine. There's a lot of people working the front lines that are just as qualified (maybe more so) than management to be running the place, yet they don't have a real voice.

-Fix the scheduling. If you actually let the employees work with you to create a schedule that meets their needs as well as yours you would get better performance.

Doesn't Recommend
No opinion of CEO

402 Other Employee Reviews for Netflix (View Most Recent)

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  1. 13 people found this helpful  

    Worst place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    High Salary and Good Office location

    Cons

    Average benefits.
    Management by fear.
    No human values.
    Can get fired after high performance.
    Severance package is not good.

    Advice to ManagementAdvice

    I never thought human values and business values have to be diametrically opposite in order for a company to succeed. Netflix is a great manifestation of that. Management by fear is what they practice and they are able to achieve great business results using that. So far it seems to work. Ethics and human values are good topics for theoretical discussion but I think those are obvious hindrances to the way modern day businesses need to run.

    Doesn't Recommend
    Disapproves of CEO
  2. 13 people found this helpful  

    Employees treated like a paper towel - good for one use then throw away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    - Higher that average pay for a call center
    - Free food/ fun incentives
    - Good benefits package

    Cons

    - No job security what so ever
    - Extreme lack of communication (you can be told you are doing great 4 days in a row and then "let go" on the 5th.)
    - Sickening climate of fear in this workplace
    - Lack of respect and sensitivity during the "let go" process

    Advice to ManagementAdvice

    Do not hire people just to fire them. People have feelings, and goals, and bills... do not just hire people, train them and then let them go for not being a "good fit." I followed all the rules, was an exceptional employee, and was fired for no legitimate reason. This company is getting a bad reputation for treating it's employees like disposable pee ons. Take some PRIDE in your people, let them excel and nurture them.

    Doesn't Recommend
    Disapproves of CEO
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