Netflix

  www.netflix.com
  www.netflix.com
There are newer employer reviews for Netflix

15 people found this helpful  

Worst treatment of humans I have ever seen.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Operations Supervisor in Salt Lake City, UT
Current Employee - Operations Supervisor in Salt Lake City, UT

I have been working at Netflix

Pros

The insurance is good and you get it quickly after starting. There are some good people that you meet here, however they are usually fired within a matter of months. It is a challenging environment to work in.

Cons

The hours are very poor. There is no chance for promotion unless you are part of the current in crowd. The culture that is created is one that promotes arrogance, aggressive behavior and dishonesty. The general feeling is of fear and anxiety amongst the employees. You do not receive a performance review until you have upset management. You are expected to perform at such a level of intensity that it creates extremely high tension; associates tremble with fear. You are flat out told that you are expendable, and no matter how hard you try or what you accomplish, you will likely end up being walked out the door once they find someone who is not at the verge of a breakdown to replace you.

Advice to ManagementAdvice

Management should consider the fact that by promoting and encouraging anti-social behavior the company is setting itself up for disaster. While people should be self-motivated and strong, they should not be expected to work themselves to a point of breakdown. Do not string the employees along and tell them one thing one day and something entirely different the next.

Doesn't Recommend
No opinion of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

Sort: Rating Date
  1. 14 people found this helpful  

    Do Yourself a Favor and Don't Apply Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    The ONLY reason to even consider this position is the compensation:
    -Solid pay
    -Great benefits from day one
    -Free Netflix account (8 at a time!)

    The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.

    Cons

    Everything else (you know, the actual "job" part)
    -Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot.

    -Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever.

    -Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it.

    -Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble.

    -Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.

    Advice to ManagementAdvice

    -Communication. Management has a funny way of saying just enough to cover their rears later on if they decide to write you up or axe you outright. It was incredible watching what seemed like casual "coaching tips" turn into do or die ultimatums in hindsight. Be crystal clear about expectations.

    -Listen to the reps. Really. The CSRs are treated like generic cogs in a big machine. There's a lot of people working the front lines that are just as qualified (maybe more so) than management to be running the place, yet they don't have a real voice.

    -Fix the scheduling. If you actually let the employees work with you to create a schedule that meets their needs as well as yours you would get better performance.

    Doesn't Recommend
    No opinion of CEO
  2. 4 people found this helpful  

    Great place for highly motivated super-stars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix

    Pros

    Open book business - nothing is hidden. If you want to find out something, no barriers to reach out across departments or ranks. Head count is low, so operation is lean and mean. Great pay.

    Cons

    If you're not earning your raise, you are on your way to get fired. No cafeteria (but free box lunch).

    Advice to ManagementAdvice

    Continue innovating in HR, culture, technology, and subscription business model. Don't allow ourselves to fall in to a sense of security by current good times.

    Recommends
    Approves of CEO
There are newer employer reviews for Netflix

Work at Netflix? Share Your Experiences

Netflix

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.