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Helpful (20)

Fear-based culture

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Software Engineer in Los Gatos, CA
Former Employee - Senior Software Engineer in Los Gatos, CA
Doesn't Recommend
Disapproves of CEO

Pros

Higher than market salary Free lunches Unlimited PTO

Cons

Fear-based, highly competitive culture driven by upper management. Mid-management is forced to follow the suit otherwise it will be their job on the line. Everyone is under pressure to deliver but nobody provides guidance as to what is expected. If you're a super-star you're supposed to figure it out on your own. Zero tolerance to even small mistakes - you're expected to work as a perfect robot. If you made a mistake you're out immediately, no chance for correction. Zero communications about your performance - it is all up to management to decide how you're doing. So you don't know whether you made or making mistakes. Project management does not exist, hence no planning is happening, just loose email exchanges. You don't feel as part of the team, there are virtually no teams, just people trying to prove something and keep their jobs. As a result many decisions are short-sited since they provide immediate credit, long-term decisions are usually on back-burner until all of a sudden they become critical and then it is all hands on deck. You're expected to work long hours and weekends on regular basis. Basically if you accepted an offer you're owned by Netflix. Documentation is non-existent, people are secretive about knowledge transfer. All in all Netflix's motto Freedom comes with Responsibility turns into the situation when company has freedom to do whatever it wants and employees have all responsibilities.

Advice to Management

Trust and respect people. The fact that you pay high salaries and provide unlimited PTO does not mean that you own people's lives. Give people freedom for mistake, at least one. One mistake means nothing especially in first year of employment. Encourage planning.

Other Employee Reviews for Netflix

  1. Helpful (3)

    Take What You Can Get

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Approves of CEO

    Pros

    Surrounded by quality/competent people. Immediate health benefits. Highest dvd plan. No script. Encourages employees to take initiative, and is fairly open to allow employees to make judgment calls when where there are no definitive guidelines in place. Supervisors are talented and empathic individuals, with plenty of knowledge and support to offer.

    Cons

    Monotonous/repetitive job. Taking on average 80-110 calls daily. If you are not a talker, this job won't pan out for you. Upper management is generally ineffective and out of touch with the common CSR. Guidelines and strategy are routinely changed, with no clear purpose for the change.

    Advice to Management

    Give more authority to the supervisors, who seem to be more in touch (and more competent) to the duties of being a customer service rep.


  2. Helpful (2)

    Great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Los Gatos, CA
    Current Employee - Director in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    Extremely open and honest culture to work in. Management takes pride in culture and therefore is very candid about both the strategy of the company, and the challenges ahead of us. Very flat organization.

    Cons

    No clear career path or career development provided. "High performance" culture means that we aim to hire very talented people (which is great), but we don't hestitate to let some one go if its not going to be a good fit over the long-run.

    Advice to Management

    Continue being open and candid about our strategic direction; it's extremely helpful in providing both context and unity of purpose.


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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