New Horizons Computer Learning Centers

www.newhorizons.com
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No possibility of advancement

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Instructor in Chicago, IL
Current Employee - Technical Instructor in Chicago, IL

I have been working at New Horizons Computer Learning Centers

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Keep up-to-date with new technology,
Acquire many certifications,
Teaching the same course many times becomes very easy,
Ability to network with many local professionals.

Cons

No possibility of advancement,
No raises,
Work 12 hour flex schedules,
Travel to teach at client sites, arranged by non-technical staff,
Calling in sick is a severe performance-killer - many times only you can teach your products,
Enormous shift to computer-based and online training,
No onsite IT customer support staff.

Advice to Management

Use performance metrics other than sales volume.
Hire some IT technicians to improve class quality.

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  1. New Horizons-Houston

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at New Horizons Computer Learning Centers

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    1.) Hands off ownership team- (Lack of supervision which leads to flexibility of schedule)

    Cons

    1.) Hands off ownership team (Lack of passion for the business)
    2.) Low team morale
    3.) Lack of focus and direction
    4.) Franchise
    5.) Unqualified management team
    6.) Inability to deliver quality service due to resource restraints
    7.) Poor office location
    8.) Overpriced services
    9.) Complete lack of marketing effort; outdated website
    10.) Understaffed

    Advice to Management

    Have a screening process for prospective franchise owners to ensure proper care and attention will be paid to the brand and the franchise in question.


  2. More Cons than Pros Unfortunately

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Washington, DC
    Former Employee - Trainer in Washington, DC

    I worked at New Horizons Computer Learning Centers

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work days go by quickly.
    No day is the same. A non-routine job.
    Opportunity to learn new software and gain new technical skills at a fast rate.
    Train some of the best organizations and companies, allowing for networking.
    At times, can be a fun job with the right team of Trainers.
    Commuting cost reimbursed.
    Paid to take equipment onsite adding additional income to salary.

    Cons

    No regular hours. Hours change daily based on client needs.
    Impossible satisfaction benchmarks of 9.2 out of 10 points.
    Evaluated daily by customers.
    Pressure placed on meeting satisfaction benchmarks.
    Paranoid and sometimes hostile work environment.
    Trainers do not support one another, opting to compete against each other instead.
    Cameras monitor the work environment.
    Strict dress code, includes no piercings or visible tattoos, no open toed shoes for women, and dress jackets must be worn first 1 1/2 hours of work.
    Management over promises and under delivers.
    Management likes to deal and haggle over schedules, classes, and salaries.
    Owner is passive-aggressive towards employees.
    Unequal treatment of employees based on scores. Trainers are treated less than Account Executives.
    Suppose to be given 1 day to prep per each day of class. This is frequently not given. Trainers must prep on their own time.
    No work/life balance.
    High turn over rate. About 1-2 Employees out of 30 Employees quit their job each month.
    Low morale and negative working environment.

    Advice to Management

    People aren't assets, the right people are. Learn how to keep the good ones.
    Remove the cameras and learn to trust your resources.
    Loosen up. The customer can tell the company is uptight and it stands between product and customer satisfaction.
    Encourage a team environment. Account Executives and Trainers are part of the same team and should be treated equally.
    Do not over work your Trainers. This will decrease burn out and increase performance.
    Owner should not use management to hide behind. Be more present and personable with employees.
    Management should stop "deal making" with employees.


There are newer employer reviews for New Horizons Computer Learning Centers
There are newer employer reviews for New Horizons Computer Learning Centers

See Most Recent

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