43 Employee Reviews (View Most Recent)

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Lovely colleagues but restrictions

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Consultant  in  York, England (UK)
Former Employee - Sales Consultant in York, England (UK)

I worked at Next Retail as a contractor for less than a year

Pros

Everyone is lovely, given plenty of training, plenty of opportunities available.

Cons

Compulsory to work sales, restrictions on what you can do as in all chains so little initiative needed.

Recommends
Positive Outlook

Other Reviews for Next Retail

  1.  

    Good place to work as a student. Would not recommend long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Customer Service Advisor  in  Leicester, England (UK)
    Former Employee - Home Customer Service Advisor in Leicester, England (UK)

    I worked at Next Retail part-time for more than a year

    Pros

    Pays well for a call centre job and because Next does so well bonuses are near enough a dead certainty

    Cons

    Too strict, many changes in managers and no real prospects for promotion

    Advice to ManagementAdvice

    Try to get some consistency in the work place. Rules are different with each manager so call reviews vary per manager

    Recommends
    Neutral Outlook
  2.  

    I Expected More.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Southampton, England (UK)
    Current Employee - Sales Consultant in Southampton, England (UK)

    I have been working at Next Retail part-time for more than a year

    Pros

    - Good pay eventually
    - 25% discount
    - Uniform allowance
    - Friendly people
    - Nice environment to work in
    - Generally good customers

    Cons

    - Held back by rules
    - Employees aren't very empowered
    - Feel like you have to ask permission for everything
    - Lack of appreciation for good works
    - Focus on the negatives
    - Some incompetent managers
    - Priorities aren't in order

    Advice to ManagementAdvice

    Although there is a strong message of great customer service sent to the stores from the head office, people who have consistently great customer service seem to be overlooked. Furthermore, in-store emphasis on fitting rooms is low, causing a lot of stolen items.

    I expected more from such a well known and reputable company.

    Doesn't Recommend
    Positive Outlook
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