Next Step Living

  www.nextstepliving.com
  www.nextstepliving.com
There are newer employer reviews for Next Step Living

5 people found this helpful  

First 6 months are great, then all down hill

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Boston, MA
Current Employee - Anonymous Employee in Boston, MA

I have been working at Next Step Living full-time (more than an year)

Pros

-Many people have a really great dream here, and that is to provide people a better existence through green(er) living in improving their home.
-The dream that started this company was great, and that's what keeps some wonderful stead-fast employees here

Cons

-Management tends to be really terrible, especially in the Inside Sales and Sales departments, unable to implement direction without a whole lot of stick and no carrot
-CEO is a really nice guy and acts as a very pretty face for the company, but has his head in the clouds and cannot seem to realize there is anything wrong with his baby
-High-level management spend the day peacocking around the office from 9-4. I'm pretty sure the entire company is run by one of the sales managers.
-Company has paid a great deal of money to have it's salesforce straightened out only to find it is a new configuration of terrible
-Huge disconnect between departments, customers get lost in the cracks as departments cannot figure out how to communicate in the 'proper' manner with each other as emails and extensions are constantly changed
-Low level workers run on passion as they are loaded down with too much work and not enough support, turn-over is nuts due to the fact that folks just break

Advice to ManagementAdvice

-Don't fall into the common problem that green companies trend toward-Great ideals but a total disconnect with implementation and follow-through. So many green companies have limped along based on their fancy websites and great ideas, but lack a good, connected workforce. The little people make the fancy concepts come to life. Less money on a new logo every week and more on figuring out how to get the customer what they need on time please!
-Managers should spend a week shadowing lower-level workers to get a feel of how the process works and not preach how to fix things. We get that you may have shadowed a day and spent the entire time trying to correct what we do. Stop. Listen. Observe.
-Stop sending out 'NSL success stories' to try to improve morale. Those stories are from work done on Board Members homes. Of course they have had great service, their accounts are flagged VIP customers and they will receive the best treatment, not the norm treatment.
-Figure out if you want to be a sales company or a green company, because customers are getting really ticked at being played on the green front and then getting gutted on the sales end.
-CEO is trying to make inroads into other states right now when the main Boston office can barely keep functioning! Seriously, heal your problems at home and make a good, solid, functioning company before trying to blunder into more markets
-You encourage employees to apply to other positions within the company and then shoot them down in favor of an outside contender or the managers favorite. Either be straight and don't encourage, or be fair.

Doesn't Recommend
Negative Outlook
No opinion of CEO

49 Other Employee Reviews for Next Step Living (View Most Recent)

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  1.  

    Awful to their temps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Next Step Living as a contractor (less than an year)

    Pros

    Interesting workspace, most of the people were pleasant and helpful

    Cons

    Full disclosure: I only temped here for a few days, so keep that in mind.
    I was told I would get minimum two weeks of work, which was exactly what I needed before I went on a long-planned vacation, and I wound up getting only three days before they filled it with someone else from in the office (Temporarily! Not even a permanent promotion!) and was promptly given the boot.

    I was passed around to four different people and never actually got to do the work I was hired to do because they constantly needed something, like a computer for me to use, or a workspace, or etc etc. So I was instead basically put to filing and clerical stuff, which is fine, but after a few hours it was absolute slaughter on my back, so I would get up pretty regularly to walk around, go to the bathroom, etc, and the guy who I guess was my manager apparently didn't like that.

    When I filled out my timesheet for the tiny, ridiculous assignment, my temp agency forwarded me a nasty email from my "manager" saying I was constantly away from my desk, that I took long lunches, and that I didn't finish the assigned work. I was seriously expected to let them know every time I went to the bathroom, as if I was in freaking elementary school, and time every single thing I did. They wound up taking every single much-needed break out of my check, as well as more than my lunch break, and even one minute I was late. I support honesty in timesheets and all that, but I was getting barely above minimum wage, was doing grunt work, and was treated poorly, so I'm disgusted they would freak out and squabble over a few cents. I'm a good worker and a human being, and they didn't treat me like I was either.

    Advice to ManagementAdvice

    Temps are people too. Honestly, if you think people should be required to announce when they have to pee, there's something wrong with you.

    Doesn't Recommend
    No opinion of CEO

    Next Step Living Response

    Sep 16, 2014Employee Relations Representative

    Thank you for providing feedback. I’m extremely sorry to hear that in your very short time with us you came away with that impression. We strive to foster an inclusive and supportive workforce that ... More

  2. 3 people found this helpful  

    On the rise...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Step Living

    Pros

    A young and energetic group of people who are motivated in making a difference.

    Cons

    Still going through growing pains. Makes things hectic at times.

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