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Ability and talent acknowledged but an overall lack of information from management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Consultant in Manchester, England (UK)
Former Employee - Sales Consultant in Manchester, England (UK)

I worked at Next (UK)

Pros

Floor managers do praise a job well done and are quick to recognise talent and ability. Also the benefits are good.

Cons

Too many floor managers at times create confusion amongst staff regarding what needs to be done. Rarely ever see store/area managers, it would be useful to get feedback from a higher level which isn't filtered through several other managers.

Advice to ManagementAdvice

Give more feedback and trying to sell the Directory to distracted shoppers is a hard job and too much pressure is put on reaching targets that are often impossible to reach, creating a lot of Directory applications with false information!

Recommends
Approves of CEO

22 Other Employee Reviews for Next (UK) (View Most Recent)

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  1.  

    Challenging, rewarding work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Picker/Packer in Pontefract, England (UK)
    Former Employee - Picker/Packer in Pontefract, England (UK)

    I worked at Next (UK) full-time (more than an year)

    Pros

    Great flexible atmosphere, overtime is often available, as are early finishes. Management are down-to-earth and there are many opportunities to move up and gain experience where you care to gain experience.
    Also, picking and packing bonuses are VERY rewarding and worth earning.
    Great canteen and services, too.

    Cons

    Work can be hard and stressful, bonus scheme is not ENTIRELY fair (some batches can be harder than others with no compromise in KPIs). During Winter and Summer sales, working can be incredibly cramped and hot due to outsourced workers flooding in, also causing a shortage of supplies and some REALLY stressful times trying to balance bonus. Higher-up managers can be particularly blind to warehouse conditions and complaints.

    Advice to ManagementAdvice

    (To the higher management) Consider sympathising more with the problems of the lower down staff and try to improve speed at which problems are generally addressed to maximise efficiency ALL AROUND the warehouse.
    (And to floor managers) Should try to compliment staff more on hard work on tougher days, this will alleviate stress to NO END, sometimes even warehouse staff need a thanks for the hard work and effort they put in.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    A million pound company should be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Nottingham, England (UK)
    Current Employee - Sales Consultant in Nottingham, England (UK)

    I have been working at Next (UK) full-time (more than 10 years)

    Pros

    Great team good discount good shares have scheme

    Cons

    No holiday taken in December or July due to sales no security in the store shoplifting is an everyday thing no extra pay for bank holidays or Boxing Day full time staff are giving too much responsibility and never thanked for it always seems to be one rule for one and not for another Customers seem to be given gift cards for the abusive and poor behaviour just so next could keep them as customers while the staff are made to look like idiots

    Advice to ManagementAdvice

    Every member of staff should be treated the same full time staff need more support from there managers and as for bank holidays they should get extra pay and bonuses should be given to everyone every month the same why do managers get a stock loss bonus when it's the staff that catch the shoplifters?

    Disapproves of CEO
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