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Ability and talent acknowledged but an overall lack of information from management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Consultant  in  Manchester, England (UK)
Former Employee - Sales Consultant in Manchester, England (UK)

I worked at Next (UK)

Pros

Floor managers do praise a job well done and are quick to recognise talent and ability. Also the benefits are good.

Cons

Too many floor managers at times create confusion amongst staff regarding what needs to be done. Rarely ever see store/area managers, it would be useful to get feedback from a higher level which isn't filtered through several other managers.

Advice to ManagementAdvice

Give more feedback and trying to sell the Directory to distracted shoppers is a hard job and too much pressure is put on reaching targets that are often impossible to reach, creating a lot of Directory applications with false information!

Recommends
Approves of CEO

21 Other Employee Reviews for Next (UK) (View Most Recent)

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  1.  

    Challenging, rewarding work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Picker/Packer  in  Pontefract, England (UK)
    Former Employee - Picker/Packer in Pontefract, England (UK)

    I worked at Next (UK) full-time for more than a year

    Pros

    Great flexible atmosphere, overtime is often available, as are early finishes. Management are down-to-earth and there are many opportunities to move up and gain experience where you care to gain experience.
    Also, picking and packing bonuses are VERY rewarding and worth earning.
    Great canteen and services, too.

    Cons

    Work can be hard and stressful, bonus scheme is not ENTIRELY fair (some batches can be harder than others with no compromise in KPIs). During Winter and Summer sales, working can be incredibly cramped and hot due to outsourced workers flooding in, also causing a shortage of supplies and some REALLY stressful times trying to balance bonus. Higher-up managers can be particularly blind to warehouse conditions and complaints.

    Advice to ManagementAdvice

    (To the higher management) Consider sympathising more with the problems of the lower down staff and try to improve speed at which problems are generally addressed to maximise efficiency ALL AROUND the warehouse.
    (And to floor managers) Should try to compliment staff more on hard work on tougher days, this will alleviate stress to NO END, sometimes even warehouse staff need a thanks for the hard work and effort they put in.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    It has its moments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Bristol, England (UK)
    Current Employee - Supervisor in Bristol, England (UK)

    I have been working at Next (UK) full-time for more than 10 years

    Pros

    Good salary, good relationship with fellow colleagues.

    Cons

    Obsession with target meeting and performance. Seems to have a blame culture where it's considered more appropriate to find someone to blame rather than a way of rectifying the solution. Poor inter department communication.

    Advice to ManagementAdvice

    Allow regional centers to control their own operation using their experience and local knowledge they have gained over the years. Do not rely so heavily on computer generated solutions an plans as they are frequently inaccurate and impractical. Listen to peoples opinions or advice as they may have valid points before dismissing it immediately.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Next (UK)

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