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Helpful (1)

Inbound Technical Support Analyst

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inbound Technical Support Analyst in Austin, TX
Former Employee - Inbound Technical Support Analyst in Austin, TX

I worked at NextGen full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Growth potential in the Electronic Medical Records Industry. Overall good people to work with. It's a small office under the Corporate office QSI. Small office with a large corporate atmosphere. I liked working there overall.

Cons

Under staffed in the Tech Support Department. Very Stressful. They were under constaint to try to sign on a number of small hospitals for the EMR Certification to obtain government money. The problems associated with that were software that was released with bugs (nothing new) and an under staffed Technical Support Department. Very angry clients and a very stressed out Technical Support Department.

Advice to Management

Canned answers on incoming calls to tech support by Analyst triaging calls. No leeway. Also, hire more Tech Support Analyst to cover the load.

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  1. Helpful (3)

    You will be shipped to India

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD

    I have been working at NextGen full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working with some great people that are local

    Cons

    Terrible company as far as Maryland Management, everything is being outsourced and jobs are being lost. When I first started it was a wonderful place to work once it was aquired it went to hell fast, upper management lies to the employees daily and to other smaller management. The real leaders left when they saw what was coming.

    Advice to Management

    Stop being so sneaky and look at what the little people are doing for the big picure


  2. Helpful (3)

    Not a great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NextGen full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Health Benefits, Some nice people, very smart engineers.

    Cons

    No work life balance,
    No Recognition for hard work,
    Too many politics,
    Low pay. Maximum 2% rise,
    Very demanding,
    No personal days,
    Work on weekends and late nights.

    People who work hard has no importance and people who dont do anything will be their best critics.


There are newer employer reviews for NextGen
There are newer employer reviews for NextGen

See Most Recent

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