There are newer employer reviews for Nordia
There are newer employer reviews for Nordia

See Most Recent

Philantrophy work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Relay Agent in Montreal, QC (Canada)
Current Employee - Relay Agent in Montreal, QC (Canada)
Doesn't Recommend

Pros

It's great pay for customer service work. You get the feeling of empowerment from helping people with disabilities. You get to help people with speech impediments or deaf. Learn sign language and listening in on daily lives. Of course, everyone is professional enough not to discuss it outside of work. It is a well respected rule. Most of the team managers are professional and good at what they do. There are bad fruits, but so far, my experiences had been great and I remained friends with a few of them after leaving Nordia. You also get to move up the chain of command to the other call centers and eventually manage one yourself.

Cons

A lot of the calls you assists in are frauds and prisoners, but you have to remain neutral. Kind of a drag in the long run.

Advice to Management

Stop hiring high school kids so you can stop treating them like high school kids.

Other Employee Reviews for Nordia

  1. HHLT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HHLT Agent in Nanaimo, BC (Canada)
    Current Employee - HHLT Agent in Nanaimo, BC (Canada)
    Recommends
    Positive Outlook

    Pros

    great place to work, great people, job can get rough until you learn, but they teach you and the coaching/training is top notch!

    Cons

    the customers are often upset by the time they reach loyalty, and the job requires so much knowledge, they couldn't possibly prepare you for everything in training

    Advice to Management

    keep on being awesome! just maybe add a anynonmous feedback box, i have lots of q's I'm not sure I want to ask.


  2. Mistake

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent wage, full time hours, good location. Good coworkers, medical benefits, no late night/ overnight shifts, closed on some stat holidays

    Cons

    Very many to even put here. In short too much office politics, favouritism, high pressure to upsell when this job is advertised as retention which means to " save a customer from cancelling" and they want to sell! And if u don't you are damned.

    Advice to Management

    You might want to train yours managers before training any new staff. Also fix your faulty system and stop putting pressure on employees to have a short average handle time, no Acw, no hold, no transfers , no escalations to L2 and on top of that use 6 different programs, listen to ur yelling customers and them to top it of SELL!!! Omg no wonder people quit. There is always a job posting out there. This place is a joke.


There are newer employer reviews for Nordia
There are newer employer reviews for Nordia

See Most Recent

Work at Nordia? Share Your Experiences

Nordia

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.