There are newer employer reviews for Nordia
There are newer employer reviews for Nordia

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Philantrophy work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Relay Agent in Montreal, QC (Canada)
Current Employee - Relay Agent in Montreal, QC (Canada)

I have been working at Nordia

Doesn't Recommend
Doesn't Recommend

Pros

It's great pay for customer service work. You get the feeling of empowerment from helping people with disabilities. You get to help people with speech impediments or deaf. Learn sign language and listening in on daily lives. Of course, everyone is professional enough not to discuss it outside of work. It is a well respected rule.

Most of the team managers are professional and good at what they do. There are bad fruits, but so far, my experiences had been great and I remained friends with a few of them after leaving Nordia. You also get to move up the chain of command to the other call centers and eventually manage one yourself.

Cons

A lot of the calls you assists in are frauds and prisoners, but you have to remain neutral. Kind of a drag in the long run.

Advice to Management

Stop hiring high school kids so you can stop treating them like high school kids.

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  1. Client Solutions Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Representative in Kitchener, ON (Canada)
    Current Employee - Client Solutions Representative in Kitchener, ON (Canada)

    I have been working at Nordia full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The people are fantastic, for the most part excellent management that will help you work through any problems. Open door policy for all management. Benefits are decent, once you build seniority the shifts become substantially better. Very helpful for transitioning into sales or developing soft skills.

    Cons

    High pressure environment, are expected to meet monthly targets can be very stressful. Dealing with frustrated or angry customers on a daily basis.

    Advice to Management

    get rid of any management that may bring an negative vibe to the centre.


  2. Mistake

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordia

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent wage, full time hours, good location. Good coworkers, medical benefits, no late night/ overnight shifts, closed on some stat holidays

    Cons

    Very many to even put here. In short too much office politics, favouritism, high pressure to upsell when this job is advertised as retention which means to " save a customer from cancelling" and they want to sell! And if u don't you are damned.

    Advice to Management

    You might want to train yours managers before training any new staff. Also fix your faulty system and stop putting pressure on employees to have a short average handle time, no Acw, no hold, no transfers , no escalations to L2 and on top of that use 6 different programs, listen to ur yelling customers and them to top it of SELL!!! Omg no wonder people quit. There is always a job posting out there. This place is a joke.


There are newer employer reviews for Nordia
There are newer employer reviews for Nordia

See Most Recent

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