Nordia

  www.nordia.ca
  www.nordia.ca
There are newer employer reviews for Nordia

 

csr

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at Nordia

Pros

Its an easy sales job in a call center environment. There is a lot of support and help available for employees as well as several incentives.

Cons

Sometimes the scheduling isnt very good. When you first start you don't have high senority within the department and so you dont always get your preference for shifts.

Advice to ManagementAdvice

More team meetings would be nice. During training there is not enough y-jacking time alotted, which doesn't help at all.

Recommends

18 Other Employee Reviews for Nordia (View Most Recent)

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  1.  

    Philantrophy work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Relay Agent in Montreal, QC (Canada)
    Current Employee - Relay Agent in Montreal, QC (Canada)

    I have been working at Nordia

    Pros

    It's great pay for customer service work. You get the feeling of empowerment from helping people with disabilities. You get to help people with speech impediments or deaf. Learn sign language and listening in on daily lives. Of course, everyone is professional enough not to discuss it outside of work. It is a well respected rule.

    Most of the team managers are professional and good at what they do. There are bad fruits, but so far, my experiences had been great and I remained friends with a few of them after leaving Nordia. You also get to move up the chain of command to the other call centers and eventually manage one yourself.

    Cons

    A lot of the calls you assists in are frauds and prisoners, but you have to remain neutral. Kind of a drag in the long run.

    Advice to ManagementAdvice

    Stop hiring high school kids so you can stop treating them like high school kids.

    Doesn't Recommend
  2.  

    Good position to get experience, difficult to find reasons to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - D2D Data Entry in Kitchener, ON (Canada)
    Current Employee - D2D Data Entry in Kitchener, ON (Canada)

    I have been working at Nordia full-time (less than an year)

    Pros

    Co-workers make the environment welcome and comradery. Convenient location. Relatively straightforward work process. Usually appropriate level of availability between calls.

    Cons

    Inflexibility in scheduling. Occasional inadequate staffing for call volume. Schedule assignment based solely on seniority as opposed to job performance.

    Advice to ManagementAdvice

    More opportunities should exist for communication with front-line workers for feedback on order and evaluation processes. More honesty about the level of customer service expected expected from the position would have been appreciated during the hiring process. Increased base wage, participation in the rewards program, and benefits provided after probation would ensure greater employee retention.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Nordia

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