There are newer employer reviews for Nordia
There are newer employer reviews for Nordia

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csr

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Recommends

Pros

Its an easy sales job in a call center environment. There is a lot of support and help available for employees as well as several incentives.

Cons

Sometimes the scheduling isnt very good. When you first start you don't have high senority within the department and so you dont always get your preference for shifts.

Advice to Management

More team meetings would be nice. During training there is not enough y-jacking time alotted, which doesn't help at all.

Other Employee Reviews for Nordia

  1. Philantrophy work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relay Agent in Montreal, QC (Canada)
    Current Employee - Relay Agent in Montreal, QC (Canada)
    Doesn't Recommend

    Pros

    It's great pay for customer service work. You get the feeling of empowerment from helping people with disabilities. You get to help people with speech impediments or deaf. Learn sign language and listening in on daily lives. Of course, everyone is professional enough not to discuss it outside of work. It is a well respected rule. Most of the team managers are professional and good at what they do. There are bad fruits, but so far, my experiences had been great and I remained friends with a few of them after leaving Nordia. You also get to move up the chain of command to the other call centers and eventually manage one yourself.

    Cons

    A lot of the calls you assists in are frauds and prisoners, but you have to remain neutral. Kind of a drag in the long run.

    Advice to Management

    Stop hiring high school kids so you can stop treating them like high school kids.


  2. HHLT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HHLT Agent in Nanaimo, BC (Canada)
    Current Employee - HHLT Agent in Nanaimo, BC (Canada)
    Recommends
    Positive Outlook

    Pros

    great place to work, great people, job can get rough until you learn, but they teach you and the coaching/training is top notch!

    Cons

    the customers are often upset by the time they reach loyalty, and the job requires so much knowledge, they couldn't possibly prepare you for everything in training

    Advice to Management

    keep on being awesome! just maybe add a anynonmous feedback box, i have lots of q's I'm not sure I want to ask.


There are newer employer reviews for Nordia
There are newer employer reviews for Nordia

See Most Recent

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