There are newer employer reviews for Nordstrom

1 person found this helpful

Decent but can do better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Analyst II in Seattle, WA
Current Employee - Business Analyst II in Seattle, WA

I have been working at Nordstrom full-time (more than 3 years)

Pros

Culture in office is overall positive; good work/life balance. Benefits standard for large company. People are generally representative of the Nordstrom customer service culture.

Cons

Benefits and salary are below the competition they're trying to compete with locally (not retail). Unclear advancement paths and an unevenly skilled workforce.

Advice to ManagementAdvice

Support your doers. empower them to make decisions and not do everything by consensus. Fight for better benefits, salary and be forward thinking in how teams should manage their business/projects. Be less hierarchical.

Recommends
Neutral Outlook
Approves of CEO
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  1. 1 person found this helpful

    Treated unfairly and treat their people as if they are disposable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nordstrom

    Pros

    I fell in love with the company as an intern. The culture was great, employees were treated very well and you had the opportunity to build your own business. In designer the discount is very generous and the commission allows you to potentially make a great living.

    Cons

    When returning from school most of the management had changed, including the store manager and human resources. I was immediately promoted to an assistant manager position and to my knowledge was compensated well. Assistant managers are under paid greatly for the amount of work they put in. The base is low but they ensure you that you will be able to sell and make much more than your base salary. I only made my base for the past 6 months because I am busy with customer issues and helping develop and ensure my team is selling. It creates a hostile environment by having managers and sales associates compete for sales.

    Second, the specific store and department I worked in was a very unhealthy environment. The team morale was non existent because this manager focused more on her own accomplishments and success and not her teams. In return she bullied, singled me out and treated me as if I was inferior and not her partner. Going to the store manager and human resources helped at first, but as it progressed and I stood up for myself, I was told I was combative, sneaky and aggressive. There was no investigation of this matter so in return by standing up for myself, I was demoted to sales with no previous negative altercations or "coaching" conversations stating I was doing a bad job.

    I fell out of love with this company because even though they say they are a fair and positive employer, I was disposable and treated unfairly. Just like 8 other managers that have stepped down or quite in the past 4 months. They say they have an open door policy, but if they do not like what you are saying, you will risk your job and be demoted. Corporate politics do play a huge part in this company and specific store. Upper management only cares about what will make them look good opposed to doing what is right and just for their employees.

    Advice to ManagementAdvice

    Treat every situation with fairness and sincerity. When an employee comes to you and says they feel bullied and would like a transfer, do not demote them and make it more stressful for them. It is hard standing up for yourself, especially to your boss. But when it does happen, do a little investigation investigation instead of just listening to what one person says. I went to school to work for nordstrom and now I am very heartbroken and disappointed in this company.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Management is EVERYTHING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    commission, sales training, resume builder, retail and sales experience, customer service training

    Cons

    Poor Management, No Sale is good enough, unrealistic expectations for daily sales, Poor interpersonal relations, long hours, late nights, you are a small fish in a big sea

    Advice to ManagementAdvice

    encourage your sales teams, praise them for reaching goals, have better accountability for standards of management, and don't use Scare tactics for getting sales.

    Doesn't Recommend
    No opinion of CEO
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