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IT Department: Toxic-Culture + Under-Performers = Lack of Quality and Innovation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Contractor - Senior Developer in Atlanta, GA
Former Contractor - Senior Developer in Atlanta, GA

I worked at Norfolk Southern as a contractor (more than 5 years)

Pros

Fortune 500 company with reasonable budgets for capital investments. Relatively stable company which is not as affected by economic downturns.

Cons

There is a toxic culture of dishonesty, hypocrisy, sketchy agreements, lack of accountability and negative politics throughout the IT Leadership. Promotions are tenure-based -- not merit based. Performers are punished rather than rewarded.

This environment attracts under-performers looking for an easy pension. Management is unwilling/unable to compensate top level talent with competitive salary ranges. Skilled IT-resources move on to better organizations while under-performers stay until retirement resulting in a perpetual "brain drain".

As an organization, there is no desire to be anywhere but the middle or rear of the "pack" in regards to IT capabilities. Until a major cultural change occurs, this company's IT Department will always be an industry-lagger rather than industry-leader.

Advice to ManagementAdvice

Change the culture. (start with Forbes article: "The Key to Changing Organizational Culture")

Attract, reward and retain top-talent. (start with Dice article: "30 Ways to Attract or Repel the Very Best Employees in Tech")

The rest will happen naturally...

Doesn't Recommend
Neutral Outlook
No opinion of CEO
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  1. Helpful staff and enriching experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Norfolk Southern (less than a year)

    Pros

    Excellent environment for interns. No deadline pressure.

    Cons

    Overall good experience. They don't give big responsibility to co ops

    Recommends
  2. Norfolk Southern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Norfolk
    Former Employee - Norfolk

    I worked at Norfolk Southern full-time

    Pros

    A company looking to find itself = plenty of advancement opportunities. Innovation is encouraged and rewarded. Many perks for employees that hopefully will survive in a down economy. Senior management gets out from behind their desk more than I've seen from other large companies. It's great they are willing to share a portion of their workday. That produces unseen, but very valuable returns.

    Cons

    There are many philosophical policy changes taking place in personnel, IT infrastructure, etc., needless to say, it is chaos at times. People are pushed to reach their fullest potential, so it is quite competitive, bordering on tarnishing the teamwork they are attempting to create. Feels like a shark tank at times, but that's why they are successful.

    Advice to ManagementAdvice

    Some of these changes are behaviorial and systemic of an industry and generation (babyboomers), so do not give up when the gains stall. Stay the course.

    Recommends
    Positive Outlook
    Approves of CEO
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