Northwestern Mutual

  www.northwesternmutual.com
  www.northwesternmutual.com
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7 people found this helpful  

FACT: New Hire Wash Out is 90%... first Week, or first Year or Couple of Years... Really, really consider this.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Executive Director of Sales in Los Angeles, CA
Former Employee - Executive Director of Sales in Los Angeles, CA

I worked at Northwestern Mutual full-time (more than 8 years)

Pros

-solid leaders in mgmt, incredibly dedicated to cause, which is growing policyowners, thus growth of company as market leader. And this is a market leader in insurance, no question.
-Ask anyone on the street, and the product is the tops, solid and established. Like the brand.
-Amazing training. They should bottle it up and sell it to other companies.
-the military-like Green Beret worth ethic will work for some. It gets a few totally, and completely focused (Kool Aid like)... and the 10% that end up working out, are head over heels for company. What ever the case, over hiring by recruiters predicts huge wash out, so it's a win-win for company.

Cons

I'm going to nickname a new hire (or Intern) at Northwestern Mutual the "Contact Catcher". Or "CC" for short. If you start your Financial Rep job (or intern) opportunity at NM, you are officially a Contact Catcher. And this is why:

-Recruiters are the KEY in the business model. Thousands are hired in, but the final amount of Financial Reps (that stay) remains the same. Typical corporate business model wants retention. Case and point: every time an employee leaves, its creates at least a 6 month window of revenue lost to get new replacement and train, etc and so forth. This is why typically, companies love retention, and look closely at your references to make sure you have the history of a long term hire.

-Northwestern Mutual is the opposite. It's business model thrives on recruiters themselves (and current Reps recruiting newbies), to glean as many hires as possible 24/7. Recruiters get a bonus every time they hire someone. They realize the attrition is 90%- or 85-90% won't make it- but they need Contact Catchers. (refer to my first sentence)

-Each new hire in training, or "CC", is required to give 200 contacts of family/friends, old business colleagues, etc. Then for each name, at least 4-5 referrals are listed (and also used for possible future Policy Owners). Imagine, with a wash out of 90% happening monthly, yet in training mode 200 contacts (and all referrals) are still with company in their database? You do the math. The hiring/recruiting process has made huge strides in something called "stripmining income". Or they stripmine you, the newbie CC, of all connection intel, and if you don't make it, so be it. You as a Contact Catcher have done your duty, and life goes on. A Managing Director or Field Director can use your leads as future revenue, and/or also throw contact names out to the 10% that survive, to keep them kicking/thriving until the 5 year mark (or at 5 years, typically most reps retire from NM. Due to mostly a Captive client environment and residual income, which happens only insurance industry, so this makes perfect sense). But that's beside the point. If YOU don't make it- being part of the 90% wash out in the first 5 years- your Contact Catcher intel is invaluable.

I stated above this company has stellar product, or something to that nature. I still agree. But after working there for a month or so, and seeing the "puppet master" business model, it didn't really make sense for many. I've worked in sales, both large and small companies for many years. Always won sales contests and achieved goals. I'm very familiar with the phrase, "WHAT YOU PUT INTO THE EFFORT, YOU GET OUT". That being said, please be aware, the system sets most up for failure, as the bar is simply too high to achieve. 40 calls an hour, 15 mtgs a week. In addition to that logging (paper and online) every conversation and traction and nuance, even though one is 1099, creates a huge oxymoron that you should investigate more so before you start your career as a Contact Catcher. I say oxymoron because the corporate culture describes "free, independent schedule". hmmm

Advice to ManagementAdvice

I realize others say "give a small salary" to help in the beginning. Or "listen to your troops on issues, complaints". Albeit those are important, that's not my request. My ONLY advice is to stop the recruiting by thousands strategy, or "Contact Catcher" methodology. It works, I can see that. Or this company is incredibly successful in life insurance polices. But at what cost for the many newly hired? How is that fitting into a high work ethic culture?

Doesn't Recommend
Positive Outlook
Approves of CEO

1498 Other Employee Reviews for Northwestern Mutual (View Most Recent)

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  1.  

    It can be a tough start, but a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Idaho Falls, ID
    Current Employee - Financial Representative in Idaho Falls, ID

    I have been working at Northwestern Mutual full-time (more than an year)

    Pros

    The company has a great track record and offers quality products.
    They are more conservative in their approach to financial planning (pro if your conservative).
    They are located all over the US so your free to transfer to a desired location...most of the time.
    They are big on joint work, this is beneficial to new hires so that they can learn from more experienced individuals...just hope that you can find someone willing to go with you.

    Cons

    Because they have no leads for the agents, you must do all of that yourself. It can be tough in the beginning, but if you stick with it, I've seen many make it through and be very successful.
    They are more conservative in their approach to financial planning (con if your not conservative).
    The commission earned is less than other financial services companies.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not a Rep, but work for one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant to Financial Representative
    Current Employee - Assistant to Financial Representative

    I have been working at Northwestern Mutual part-time (more than an year)

    Pros

    Flexible Schedule, Ownership of tasks, opportunity to learn and grow in SEVERAL unique areas. Family-like culture, high energy and positive attitudes. Office culture always wants you to become better in your job, better in your personal life, want the company to grow and succeed because we believe in it. Excellent training and resources.

    Cons

    Slightly outdated technology and systems...but it is a work in progress for every company.

    Advice to ManagementAdvice

    Keep up the amazing work.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Northwestern Mutual

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