There are newer employer reviews for Novadebt
There are newer employer reviews for Novadebt

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Helpful (6)

Not recommended

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Housing Counselor
Current Employee - Housing Counselor
Doesn't Recommend

Pros

Friendly coworkers, clean facilities, good medical benefit package.

Cons

Very regimented big brother atmosphere. If call volume is heavy it can cut into break time. Goals are not adjusted to reflect time away from phone for meetings, training or sick time or vacation days. Many clients call back for additional assistance and these calls are not credited toward monthly goals. Very corporate atmosphere, you would never think it was a non-profit. Phone system is a nightmare because you have no control over calls. If your call drops, another automatically comes in and you cannot have control over call backs. Some lender calls can take an hour because you are put on hold, particularly calls to BOA. We are very monitored and have 2 calls listened to and reviewed per month. Benchmarks and procedures are very regimented which is difficult because the callers are often very emotional. High stress and high expectations for the salary. Not a non-profit atmosphere at all. Very goal driven and high pressure.

Advice to Management

Goal adjustments to reflect time out of office for training or personal time. Longer lunch or break times.

Other Employee Reviews for Novadebt

  1. Helpful (7)

    Very high expectations and very poor treatment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor
    Doesn't Recommend

    Pros

    Novadebt has a good health insurance package. They did recently change it, so it's a little hard to tell if it is going to continue to be so great.

    Cons

    Housing Counseling seems to be a good job when you first start there. Then when you start to learn all of the rules and regulations, you realize it's not what you thought.

    Advice to Management

    When HR gave the employees an online to survey to complete about how they feel about working at Novadebt, nobody thought it was really confidential since everyone figures the link given was specific to them. So nobody answered it honestly.


  2. Certified Personal Finance Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Personal Finance Counselor in Freehold, NJ
    Former Employee - Certified Personal Finance Counselor in Freehold, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Novadebt full-time (More than a year)

    Pros

    The work is very rewarding. Novadebt is a legitimate Consumer Credit Counseling agency. The counselors are certified and highly trained. The programs they offer to the public are excellent. The standards are high and quality and consistency of service are a major focus.

    Cons

    Novadebt's on boarding of new employees is to tell them they will be fired if they don't pass the certification exam. This is not mentioned in the interview. Novadebt is structured to micromanage employees down to every keystroke on the computer and every word spoken. The atmosphere is high pressure and very tense. Performance quotas are barely attainable, and the turnover rate for counselors is high as well. You will not be able to take a week's vacation because there is no allowance for vacation time when meeting quotas. If the quotas aren't met, you get fired. I started with 15 people and after 2.5 years only 2 of us were still employed. When I left their employment, they had just started to allow one scheduled 15 minute break in an 8 hour work day. You can choose to take a 1/2 hour lunch, but you must work an extra 1/2 an hour to make up the time. I literally worked with people who put clients on hold to use the restroom so they wouldn't get dinged on their evaluation for missing an incoming call.

    Advice to Management

    Treat employees like human beings instead of objects that are easily replaced.


There are newer employer reviews for Novadebt
There are newer employer reviews for Novadebt

See Most Recent

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