23 Employee Reviews (View Most Recent)

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6 people found this helpful  

Not recommended

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Housing Counselor
Current Employee - Housing Counselor

I have been working at Novadebt

Pros

Friendly coworkers, clean facilities, good medical benefit package.

Cons

Very regimented big brother atmosphere. If call volume is heavy it can cut into break time. Goals are not adjusted to reflect time away from phone for meetings, training or sick time or vacation days. Many clients call back for additional assistance and these calls are not credited toward monthly goals. Very corporate atmosphere, you would never think it was a non-profit. Phone system is a nightmare because you have no control over calls. If your call drops, another automatically comes in and you cannot have control over call backs. Some lender calls can take an hour because you are put on hold, particularly calls to BOA. We are very monitored and have 2 calls listened to and reviewed per month. Benchmarks and procedures are very regimented which is difficult because the callers are often very emotional. High stress and high expectations for the salary. Not a non-profit atmosphere at all. Very goal driven and high pressure.

Advice to ManagementAdvice

Goal adjustments to reflect time out of office for training or personal time. Longer lunch or break times.

Doesn't Recommend

Other Reviews for Novadebt

  1. 7 people found this helpful  

    Very high expectations and very poor treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor

    I have been working at Novadebt

    Pros

    Novadebt has a good health insurance package. They did recently change it, so it's a little hard to tell if it is going to continue to be so great.

    Cons

    Housing Counseling seems to be a good job when you first start there. Then when you start to learn all of the rules and regulations, you realize it's not what you thought.

    Advice to ManagementAdvice

    When HR gave the employees an online to survey to complete about how they feel about working at Novadebt, nobody thought it was really confidential since everyone figures the link given was specific to them. So nobody answered it honestly.

    Doesn't Recommend
  2.  

    I enjoy going to work everyday!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor

    I have been working at Novadebt full-time for more than a year

    Pros

    In my experience the Managers show they truly care about their staff. Had bad experience with previous supervisor that recently left - worse supervisor ever - counselors thought he was clueless. Have had very positive support from other management since. Great co-workers, Fair policies, excellent compensation, good advancement opportunities;

    Cons

    some negative co-workers - seem bitter because they are not doing a good job;

    Advice to ManagementAdvice

    Keep doing what you are doing - management is approachable & listens to concerns;

    Recommends
    Positive Outlook
    Approves of CEO
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