There are newer employer reviews for Novadebt
There are newer employer reviews for Novadebt

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Helpful (6)

Not recommended

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Housing Counselor
Current Employee - Housing Counselor

I have been working at Novadebt

Doesn't Recommend
Doesn't Recommend

Pros

Friendly coworkers, clean facilities, good medical benefit package.

Cons

Very regimented big brother atmosphere. If call volume is heavy it can cut into break time. Goals are not adjusted to reflect time away from phone for meetings, training or sick time or vacation days. Many clients call back for additional assistance and these calls are not credited toward monthly goals. Very corporate atmosphere, you would never think it was a non-profit. Phone system is a nightmare because you have no control over calls. If your call drops, another automatically comes in and you cannot have control over call backs. Some lender calls can take an hour because you are put on hold, particularly calls to BOA. We are very monitored and have 2 calls listened to and reviewed per month. Benchmarks and procedures are very regimented which is difficult because the callers are often very emotional. High stress and high expectations for the salary. Not a non-profit atmosphere at all. Very goal driven and high pressure.

Advice to Management

Goal adjustments to reflect time out of office for training or personal time. Longer lunch or break times.

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  1. Helpful (7)

    Very high expectations and very poor treatment

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor

    I have been working at Novadebt

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Novadebt has a good health insurance package. They did recently change it, so it's a little hard to tell if it is going to continue to be so great.

    Cons

    Housing Counseling seems to be a good job when you first start there. Then when you start to learn all of the rules and regulations, you realize it's not what you thought.

    Advice to Management

    When HR gave the employees an online to survey to complete about how they feel about working at Novadebt, nobody thought it was really confidential since everyone figures the link given was specific to them. So nobody answered it honestly.

  2. Helpful (1)

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Novadebt full-time (More than 3 years)

    Pros

    Rewarding job
    Good benefits
    Geared to helping community

    Cons

    Micro management mentality
    Company policies change based on one person doing
    Due to company's financial situation; lots of laid off; hiring freeze, no income increase
    Fear based company

    Advice to Management

    Audit all departmental managers and re-train them
    truly listen to your employees
    Treat employees as adults; its not high school

There are newer employer reviews for Novadebt
There are newer employer reviews for Novadebt

See Most Recent

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