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A great place to work, if you can sell the products successfully

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Executive  in  New York, NY
Former Employee - Sales Executive in New York, NY

I worked at Novitex

Pros

1. Good salary and benefits
2. Reasonable hours (no 10-12 hour days week after week, unlike some other sales jobs)
3. Professionalism and respect for others is expected from everyone, and it happens.
4. A fantastic team in HR that really looks after you. Real open door policy.
5. A positive working environment for the most part.
6. You can telecommute once you've proven yourself.
7. They spend a reasonable amount of time and money training you and giving you the necessary technology tools for success.
9. You're given all the necessary support on the side of the sales organization, from upper management down.
10. The coworkers in my team were a wonderful group of grown-ups, where we looked after each other.

Cons

The major and perhaps only reason why I left --besides the fact that PBMS was on the chopping block -- is internal political struggles at management levels between sales and operations, which affected negatively all new business outcomes, and therefore the success of the sales team. All business decisions at PBMS are ultimately made by the operations people, and the sales team has little say, if any. There is no sincere team effort between sales and operations.

It was no secret that the operations group, especially at the management levels, has little respect for the sales group. It was an "us versus them" attitude. They openly discussed in meetings the fact that they really didn't need sales reps because after all, once inside an account, they do the up-selling themselves. Sure! Anyone can do that once you have the relationship and trust built. But who is going to go out there to find new opportunities? It's a self-defeating situation for this important arm of such a great company.

Perhaps if there were better communication between operations and sales, PBMS would be a much more competitive organization and certainly win more bids than it does, because PBMS is a superior brand.

This unnecessary internal struggle between sales and ops is, in my opinion, at the heart of the problems at PBMS, and why they were put on the chopping block. I didn't see much of a future there should I have remained. Therefore I accepted a position elsewhere, where my selling efforts paid off from the start.

My understanding today is that the 5-person regional team in the north east has been dissolved, and they only kept one Sales Executive, who in a two-year period has been successful at bringing in two or three new accounts. He's a truly gifted and talented individual. But it shouldn't take so much talent and effort to sell PBMS. It shouldn't be about jumping through internal hoops and navigating around egos to present a truly winning proposal. There is enough competition out there. Sales is usually a straight-forward situation. It should have been about team effort, true communication and respect for each other.

Advice to ManagementAdvice

As important as Operations is to the heart of the organization, there should be more communication and true openness between sales and ops. This internal struggle seems so deeply rooted in the culture of the organization that it seems that only by changing personnel entirely the attitude will change. And I doubt that will happen. But to save this fine organization something needs to be done. And based on the dissolution of the sales team, I see who has prevailed. PB is a great company and I was sad to leave it, but like many of us who have left, we felt hopeless about making a difference there.

No opinion of CEO

146 Other Employee Reviews for Novitex (View Most Recent)

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  1. 1 person found this helpful  

    PBMS sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Novitex

    Pros

    The benefits were great, if you could afford them

    Cons

    Authoritive managment style, bad managers with hugh egos. Can't trust what they say. PB is top heavy and treat its employees very badly.

    Advice to ManagementAdvice

    You preach diversity, cooperation, team building, leadership and so forth. You should practice what you preach instead of the crap you do now.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Living in a fantasy world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Decline to Comment  in  Los Angeles, CA
    Current Employee - Decline to Comment in Los Angeles, CA

    I have been working at Novitex

    Pros

    It looks good on your resume. They are still known in the industry for their training program, so head-hunters and hiring managers see value in an employee coming from Pitney Bowes. The benefits PBI offers are decent. It is a large company, so as long as you are willing to relocate, you can move around and gain experience in many different roles within different business units.

    Cons

    Poor management, lack of vision and decision making that is based on reality.

    Advice to ManagementAdvice

    Go back to basics. Study the market and your competition and make decisions on what the market will support and what they need and want, and not what you need and want.

    Doesn't Recommend
    Disapproves of CEO
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