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A learning experience from a professional corporate company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Intern  in  Burlington, MA
Current Employee - Intern in Burlington, MA

I have been working at Nuance as an intern for less than a year

Pros

The pay was great and the company benefits was nice, as well. The atmosphere for working was professional and a lot of fun stuff goes on at Nuance.

Cons

Some of the work was stressful and you learn a lot at one time so it can be a lot to take in when working within SalesForce.

Advice to ManagementAdvice

Keep the SalesForce tutorials because it helps out a lot when first learning how to work through the database.

Recommends
Positive Outlook
Approves of CEO

306 Other Employee Reviews for Nuance (View Most Recent)

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  1. 6 people found this helpful  

    Decide What Experience/Knowledge you want, get it, and then move on to somewhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support  in  Burlington, MA
    Former Employee - Customer Support in Burlington, MA

    I worked at Nuance full-time for more than 3 years

    Pros

    Tremendous talent among the ranks. Some incredible products/technology which can provide great learning opportunities. If you are self-directed and thrive on constant change you can reap personal benefits from the challenge.

    Cons

    Because of the continuous acquisition culture it is difficult to understand the direction or goals. Leadership at the top does little to clarify or inspire.

    Advice to ManagementAdvice

    Time for either a change at the top, or at the very least, a change of tactics. Allow the rank and file to meaningfully contribute and feel valued. And share the wealth! (at least some of it!!)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Nuance, the Wal-Mart of Medical Transcription

    Current Employee - Medical Transcriptionist
    Current Employee - Medical Transcriptionist

    I have been working at Nuance full-time

    Pros

    Working at home. The platform has good research capabilities. I love my account, but unfortunately everything is overshadowed by their terrible pay and FIESA QA system which is financially punitive.

    Cons

    Well, my salary has halved in about 3 years. Admittedly, medical transcription is being outsourced, offshored, and technology has made ours a perilous profession, yet still it is a profession and quite skilled, yet at Nuance are all paid the same, no matter how many years experience you have or how good you are. The QA is terrible, they pick through your work with the seemingly sole reason to deny "bonus" - which used to be included in your pay and when you lose it, there is basically no motivation to work hard at all because you have been financially disincentivized.

    Advice to ManagementAdvice

    Get rid of FIESA, which is a horrible QA system pitting QA against MT with the sole objective of achieving bonuses impossible for MTs and making them feel like crap in the process. Upon taking over my prior company, you pared down the lph and then invented this idiotic system of jumping through hoops to get "bonus." Only really bad MTs should be subjected to pay docking (which, in effect, is what this is) for QA reasons, and those are usually easy to find because they are usually just plain careless or newbies.

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