66 Employee Reviews (View Most Recent)

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Company has a very high importance on customer service and overall a great company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Server/Bartender  in  Cuyahoga Falls, OH
Current Employee - Server/Bartender in Cuyahoga Falls, OH

I have been working at O'Charley's full-time for more than 3 years

Pros

Working for a company with such a high importance on customer services makes it much easier to handle difficult situations with customers. This is a busy location so the money is really good. This is a very clean restaurant with high quality standards for their food and appearance of the restaurant.

Cons

Have to always be willing to work hard. Even when it is not busy there is always something to do. This job is not for people that are not hard workers. There is also a lot of closing and side work, compared to the typical restaurant job.

Advice to ManagementAdvice

Give more positive reinforcement to your employees. There is too much negativity even when the employees are doing good.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for O'Charley's

  1.  

    0verall I think its a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Richmond, VA
    Current Employee - Bartender in Richmond, VA

    I have been working at O'Charley's part-time for more than 5 years

    Pros

    - schedule
    - regular customers
    - management
    - good money

    Cons

    - steps of service
    - benefits
    - steady pay

    Advice to ManagementAdvice

    my advice to management would be for them to be way more orgainzed and insync with what they tell us.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I really enjoyed my time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Louisville, KY
    Former Employee - Server in Louisville, KY

    I worked at O'Charley's full-time for more than 3 years

    Pros

    I worked with a lot of different people at O'Charley's and really enjoyed it. Good atmosphere. Pretty much let me work the hours I wanted.

    Cons

    Some of the managers were lazy. A lot of the people are immature. A lot of lazy workers but all around nice people.

    Recommends
    Positive Outlook
    No opinion of CEO
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