Too many managers ignoring genuine employee issues and concerns - Anonymous employee Telefónica Employee Review

People have been treated poorly in recent years and there is a disconnect between what is being said at the top versus the actual treatment of people on the ground. Many mangers only want to hear 'good news' and dismiss other viewpoints as being either disruptive or cynical. Morale is some sections is at rock bottom. Despite having all the skills 'in house', problems are not confronted head on rather they are removed, outsourced or restructured - this is quite simply a failure to 'manage'.