4 Employee Reviews (View Most Recent)

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1 person found this helpful  

Good Atmosphere, but minimum wage

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Relationship Associate
Current Employee - Customer Relationship Associate

I have been working at OLS - On-line Support

Pros

They try to have fun and camaraderie. Informal relationships are very warm.

Cons

Starting at almost min wage, $9.50, and - Halleluya!! - getting ****increase*** of $0.25 after 3 months or a year. Nothing is promised after that $9.75. Have to "earn" paid sick days, one per 4 worked months, i.e. 3 paid sick days a year. Two weeks vacation, increases to 3 weeks after 3 years. Turnover is very high, not only because of upset customers, but the complicated Rogers software that put some people at the edge.

Advice to ManagementAdvice

People leave because the wages are burger-flipping wages.

Recommends

Other Reviews for OLS - On-line Support

  1. 2 people found this helpful  

    Worst. Job. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Consultant  in  Kentville, NS (Canada)
    Former Employee - Technical Support Consultant in Kentville, NS (Canada)

    I worked at OLS - On-line Support

    Pros

    The front-line staff are friendly and supportive. Benefits are equal to or greater than many jobs of similar skill.

    Cons

    The nearly autonomic daily tasks of technical support are soul-crushing. Horrific scheduling system is heavily flawed and no action has been taken to resolve this. Accountability of management and leadership is null. Corporate stakeholders express a deep concern for the well-being of employees yet are so detached from their concerns that they appear two-faced and uncaring. Commitment to individual personal development is non-existent and training opportunities are both discouraged and hidden from front-line staff. Promotions are neither based on job performance or a demonstrated ability to assume the new role. Management blatantly uses guilt, fear, oppression and other immoral tactics for the purposes of retention.

    Advice to ManagementAdvice

    This is a place with a lot of promise but due to outdated policies, mismanagement and outright dishonesty, it is a workplace with a complete lack of integrity. Consider a thorough evaluation of the true contributions of those in management positions at your facilities and try to identify those that could be doing more. Few people are proud to have worked at OLS but that can change.

    Doesn't Recommend
  2. 1 person found this helpful  

    I have been employed with OLS for 15 Months they are now known as HSG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Liverpool, NS (Canada)
    Current Employee - Customer Service Agent in Liverpool, NS (Canada)

    I have been working at OLS - On-line Support full-time for more than a year

    Pros

    excellent benefits, great friends, great support team. I have been working for this company for 15 months. they are a great company to work for.

    Cons

    It's horrible when the systems are down, sick leave policies, there hours suck until 3AM.

    Advice to ManagementAdvice

    pay could be a bit better

    Recommends
    Neutral Outlook
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