OLS - On-line Support
3.5 of 5 4 reviews
www.onlinesupport.com Kentville, Canada 150 to 499 Employees

4 Employee Reviews (View Most Recent)

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1 person found this helpful  

Good Atmosphere, but minimum wage

Customer Relationship Associate (Current Employee)

ProsThey try to have fun and camaraderie. Informal relationships are very warm.

ConsStarting at almost min wage, $9.50, and - Halleluya!! - getting ****increase*** of $0.25 after 3 months or a year. Nothing is promised after that $9.75. Have to "earn" paid sick days, one per 4 worked months, i.e. 3 paid sick days a year. Two weeks vacation, increases to 3 weeks after 3 years. Turnover is very high, not only because of upset customers, but the complicated Rogers software that put some people at the edge.

Advice to Senior ManagementPeople leave because the wages are burger-flipping wages.

Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Worst. Job. Ever.

    Technical Support Consultant (Former Employee)
    Kentville, NS (Canada)

    I worked at OLS - On-line Support


    Pros: The front-line staff are friendly and supportive. Benefits are… Cons: The nearly autonomic daily tasks of technical support are soul-crushing. Horrific scheduling system is heavily flawed and no action has been taken to resolve this.… Advice to Senior Management: This is a place with a lot of promise but due to outdated policies, mismanagement and outright dishonesty, it is a workplace with a complete… No, I would not recommend this company to a friend More
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    1 person found this helpful  

    I have been employed with OLS for 15 Months they are now known as HSG

    Customer Service Agent (Current Employee)
    Liverpool, NS (Canada)

    I have been working at OLS - On-line Support full-time for more than a year


    Pros: excellent benefits, great friends, great support team. I have been working for… Cons: It's horrible when the systems are down, sick leave policies,… Advice to Senior Management: pay could be a bit better Yes, I would recommend this company to a friend More
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