Océ North America – “Cubicles”

Pros

Pretty good money. Reasonable expectations for performance standards. They had some bonus opportunities that had payouts that were quite motivating.

Cons

Internal politics contributed to lower moral than necessary. Drab cubical office environment was difficult to overcome. Opportunity for advancement for this position was minimal.

Advice to Senior Management

Supervisors need to become believably content with their own position. They need to help create a more happy and proud culture within the call center both in their communication and the environment off the call center itself.