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3 people found this helpful  

a daily fight, and the new failed ISCE "Journy" Program

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - CSS II, Copy Center
Current Employee - CSS II, Copy Center

I have been working at Office Depot

Pros

name on resume
10% employee discount
can get work done on slow days
you can tell when its hyped up lies coming out of corporate

Cons

1-ISCE "journy" = putting all the work on front end and managers to allow the tech and furnature associates to sell to the customers but for no longer than 5 min
all associates must quiz every other associate every 60 seconds or so and a lot of paperwork
2- pay is minimum wage with no pay increase unless the whole store does well and no commision unles you double or triple your last years best and only if your the best in a district
3 - corporate has micro-mange-itis
4- if your on the bottom its always your fault
5- copy center is the most demanding section of the store outside of managers because half the time copy center acts as managers

Advice to ManagementAdvice

learn that 2 associates till noon is not a effective way to cut costs nor are 2 associates from 6 till close is an effective way of cutting costs, ISCE is and i cant emphasise strongly enough NOT LESS WORK no matter how many times you say its less work you cant lie to us we know your cutting costs
STOP LIEING TO YOUR ASSOCIATES wed trust a corporate that would be honest

Doesn't Recommend
Disapproves of CEO

1404 Other Employee Reviews for Office Depot (View Most Recent)

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  1.  

    The company is fragmented and the first year here is a challenge; the income potential and opportunities offset though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Market Manager
    Current Employee - Market Manager

    I have been working at Office Depot

    Pros

    Income potential is strong compared to the competitor I've worked for. Management for the most part is accessible and they do their job. The opportunities to advance are there.

    Cons

    Internal systems and procedures are convoluted; many are redundant. It is very difficult the first year learning the systems. Often, simple processes are made complex and counter intuitive. It may be that someone new to the industry or to sales would have an easier time acclimating though.

    Recommends
    Approves of CEO
  2.  

    Working at Office Depot has been worthwhile, flexible, and enjoyable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot

    Pros

    Management is very receptive to responding to employees needs and issues when they are approached in a professional manner. Even as a part time employee there is opportunity to try working in and moving to departments that aren't normally in one's scope (i.e. if you normally work as a supplies associate, there is a good chance that if you ask for the opportunity and show that you are also good at say Copy and Print or Tech you can move to that department either completely or off and on as needed).
    Good opportunity in some regions for securing a department manger position during this time of flux in the job market if you are a recent graduate and have been a positive asset to your store during your colleges years.
    Opportunity to earn "spiffs" for selling services, extended warranties, etc. alongside normal pay (so it is truly extra, not commission).

    Cons

    Work can be monotonous a lot of the time, and the opportunity for taking on new roles and responsibilities within ones position outside of a promotion is slim.
    Also, the environment isn't too receptive of employee input for possible changes. It is definitely a "do as corporate says and don't bother trying to have your own opinions" environment. While this may be acceptable for those in part time positions, I can imagine for those who are full-time or higher up this could be frustrating.

    Advice to ManagementAdvice

    Please be more receptive towards constructive feedback from employees, and make it known internally to all associates that management is. Also, make it easier for employees to provide outstanding customer service by equipping all at the store level with the necessary training to make informed appropriate decisions on their own and having an attitude of trusting your own employees to do this when appropriate.

    Approves of CEO
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