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There are newer employer reviews for Office Depot

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Customer Sales Specialist (CSS)

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Sales Specialist (CSS) in Houston, TX
Current Employee - Customer Sales Specialist (CSS) in Houston, TX

I have been working at Office Depot part-time (Less than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Very high turnover allows for advancement
Very large selection of printers and ink
Very large selection of office chairs

Cons

· Office Depot only hires part-time at or near minimum wage w/ limited benefits for non-management positions
· Direct Deposit or ePay card, paycheck not an option after 1st pay period
· Schedule only posted 3-4 days in advance on Wed/Thur for week starting Sunday
· Management is routinely rotated between stores so all stores are clones

· Office Depot is very formalistic
· All work stops from 11am – 3pm during Depot Time
· Cannot work on customer's computer during 11 – 3 Depot Time
· Sales leader micromanages all activity during 11 - 3 Depot Time
· Must pass customers from associate in one zone to another zone over the radio
· Must announce over the radio everything you suggested to each customer
· Mandatory in-person greeting of “What brings you to Office Depot?” not "How can I help you?"
· Mandatory over the phone greeting of “How may I take care of your business?”
· 3 out of 5 in customer survey is failing
· Consequences if customer satisfaction less than 95%
· Customers object to radio earpiece as security related
· Stores are so small you do it all: cashier, sales, stocking, tags, etc.
· Stores are very goal driven with time limits on breaking down each pallet, stocking, etc.
· Very difficult to connect to Wi-Fi
· Customers cannot use store computers to access e-mails to print documents, forms, etc.
· Ordering tech services or merchandise is unnecessarily complicated
· Most computer repairs is done by remote agent
· Computer work station is a way too small cupboard
· Office Depot sells Apple accessories but not Apple electronics

Office Depot can be a bad relationship like walking on egg shells. I strongly suggest discretely inquiring about job satisfaction before working there.

Advice to Management

Corporate needs to change the scheduling system so work schedules are posted two weeks in advance so employees can plan their personal lives.

Corporate needs to get rid of the template greetings and sales tactics and allow associates to be human beings and not robots. People get tired of hearing the same thing over and over. It sounds fabricated because it is.

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  1. Helpful (2)

    Lack of leadership and direction

    • Career Opportunities
    Current Employee - Marketing Manager in Boca Raton, FL
    Current Employee - Marketing Manager in Boca Raton, FL

    I have been working at Office Depot full-time (Less than a year)

    Pros

    Lack of strategic vision and long-term objectives

    Cons

    Risk-adverse leadership team with poor management skills. No autonomy!!!

    Advice to Management

    Hire a best-in-class agency to rebrand and innovate. Office Depot has NO brand equity!!!


  2. Helpful (1)

    Don't Reward Hard Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS-1 in Bowling Green, KY
    Current Employee - CSS-1 in Bowling Green, KY

    I have been working at Office Depot part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy but deffinitely not fun

    Cons

    Bad Management, Little possibility to move up, terrible pay

    Advice to Management

    my managers were alright, the set-up of the company is just terrible


There are newer employer reviews for Office Depot
There are newer employer reviews for Office Depot

See Most Recent

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