Office Depot

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Customer Sales Specialist (CSS)

Customer Sales Specialist (CSS) (Current Employee) Houston, TX

ProsVery high turnover allows for advancement
Very large selection of printers and ink
Very large selection of office chairs

Cons· Office Depot only hires part-time at or near minimum wage w/ limited benefits for non-management positions
· Direct Deposit or ePay card, paycheck not an option after 1st pay period
· Schedule only posted 3-4 days in advance on Wed/Thur for week starting Sunday
· Management is routinely rotated between stores so all stores are clones

· Office Depot is very formalistic
· All work stops from 11am – 3pm during Depot Time
· Cannot work on customer's computer during 11 – 3 Depot Time
· Sales leader micromanages all activity during 11 - 3 Depot Time
· Must pass customers from associate in one zone to another zone over the radio
· Must announce over the radio everything you suggested to each customer
· Mandatory in-person greeting of “What brings you to Office Depot?” not "How can I help you?"
· Mandatory over the phone greeting of “How may I take care of your business?”
· 3 out of 5 in customer survey is failing
· Consequences if customer satisfaction less than 95%
· Customers object to radio earpiece as security related
· Stores are so small you do it all: cashier, sales, stocking, tags, etc.
· Stores are very goal driven with time limits on breaking down each pallet, stocking, etc.
· Very difficult to connect to Wi-Fi
· Customers cannot use store computers to access e-mails to print documents, forms, etc.
· Ordering tech services or merchandise is unnecessarily complicated
· Most computer repairs is done by remote agent
· Computer work station is a way too small cupboard
· Office Depot sells Apple accessories but not Apple electronics

Office Depot can be a bad relationship like walking on egg shells. I strongly suggest discretely inquiring about job satisfaction before working there.

Advice to Senior ManagementCorporate needs to change the scheduling system so work schedules are posted two weeks in advance so employees can plan their personal lives.

Corporate needs to get rid of the template greetings and sales tactics and allow associates to be human beings and not robots. People get tired of hearing the same thing over and over. It sounds fabricated because it is.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great Management Staff....at the time, but Horrible Company

    Product Solutions Manager (Former Employee) Enterprise, AL

    I worked at Office Depot full-time for more than a year


    Pros: Store and Assistant management staff was outstanding at the time I worked there. Very… Cons: Company changed, got tighter with wages, and unceremoniously released some… Advice to Senior Management: Keep the strong people you have, don't cut them to… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Unappreciated

    Anonymous Employee (Former Employee) Southaven, MS

    I worked at Office Depot part-time for more than 3 years


    Pros: Being closed on Thanksgiving and Christmas. Time goes by fast… Cons: Management has no ideal who is actually doing the work to keep things nice and stocked on the shelves for the customers. There is only… Advice to Senior Management: My advice to the management is stop getting so close to your coworkers. You hired them to help run Office Depot not to become… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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