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Customer Sales Specialist (CSS)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Sales Specialist (CSS)  in  Houston, TX
Current Employee - Customer Sales Specialist (CSS) in Houston, TX

I have been working at Office Depot part-time for less than a year

Pros

Very high turnover allows for advancement
Very large selection of printers and ink
Very large selection of office chairs

Cons

· Office Depot only hires part-time at or near minimum wage w/ limited benefits for non-management positions
· Direct Deposit or ePay card, paycheck not an option after 1st pay period
· Schedule only posted 3-4 days in advance on Wed/Thur for week starting Sunday
· Management is routinely rotated between stores so all stores are clones

· Office Depot is very formalistic
· All work stops from 11am – 3pm during Depot Time
· Cannot work on customer's computer during 11 – 3 Depot Time
· Sales leader micromanages all activity during 11 - 3 Depot Time
· Must pass customers from associate in one zone to another zone over the radio
· Must announce over the radio everything you suggested to each customer
· Mandatory in-person greeting of “What brings you to Office Depot?” not "How can I help you?"
· Mandatory over the phone greeting of “How may I take care of your business?”
· 3 out of 5 in customer survey is failing
· Consequences if customer satisfaction less than 95%
· Customers object to radio earpiece as security related
· Stores are so small you do it all: cashier, sales, stocking, tags, etc.
· Stores are very goal driven with time limits on breaking down each pallet, stocking, etc.
· Very difficult to connect to Wi-Fi
· Customers cannot use store computers to access e-mails to print documents, forms, etc.
· Ordering tech services or merchandise is unnecessarily complicated
· Most computer repairs is done by remote agent
· Computer work station is a way too small cupboard
· Office Depot sells Apple accessories but not Apple electronics

Office Depot can be a bad relationship like walking on egg shells. I strongly suggest discretely inquiring about job satisfaction before working there.

Advice to ManagementAdvice

Corporate needs to change the scheduling system so work schedules are posted two weeks in advance so employees can plan their personal lives.

Corporate needs to get rid of the template greetings and sales tactics and allow associates to be human beings and not robots. People get tired of hearing the same thing over and over. It sounds fabricated because it is.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1403 Other Employee Reviews for Office Depot (View Most Recent)

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  1. 1 person found this helpful  

    Blasted Economy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist-III  in  San Ramon, CA
    Former Employee - Customer Service Specialist-III in San Ramon, CA

    I worked at Office Depot full-time for more than a year

    Pros

    Some of the other employees were pretty swell. The managers were all friendly, intelligent and relatively accessible.

    Cons

    It's a crumby retail job I got to make some money while looking for a regular 9-5 job, and SPOILER ALERT the public sucks. If you don't want to end up totally misanthropic, stay out of retail. After a time, I was promoted to sort-of manager, and I can say that for what the company expects out of it's cashiers on up to management, the compensation is VERY LOW.

    Advice to ManagementAdvice

    Better pay means happier employees, more productivity etcetera. Perhaps, and I imagine this goes for most big retail stores, have policies created by people with actual retail experience, not MBAs who've never worked directly for the public.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Lack of leadership and direction

    • Career Opportunities
    Current Employee - Marketing Manager  in  Boca Raton, FL
    Current Employee - Marketing Manager in Boca Raton, FL

    I have been working at Office Depot full-time for less than a year

    Pros

    Lack of strategic vision and long-term objectives

    Cons

    Risk-adverse leadership team with poor management skills. No autonomy!!!

    Advice to ManagementAdvice

    Hire a best-in-class agency to rebrand and innovate. Office Depot has NO brand equity!!!

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