Office Depot

www.officedepot.com
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Overall one of the best jobs I've had

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Specialist I in Elizabethtown, KY
Former Employee - Customer Service Specialist I in Elizabethtown, KY

I worked at Office Depot part-time (less than a year)

Pros

The job is extremely easy, the employees and managers were all extremely laid back, pretty fun on most days, flexible schedule, closes early on major holidays. The store never got many customers either, so most of the time there was nothing to do, but I personally see that as a pro since I personally didn't mind getting paid to stand around.

Cons

The only bad thing was that they started this new program, where you basically have to harass every customer that walks through the door and then announce over the radio to your fellow co-workers why that customer was shopping there and what they were looking for. That got pretty annoying quick, especially since it caused us to have more angry customers than before. Also people called in a lot because they knew management wouldn't do anything about it, that was the only downside to management trying to be everyone's friend, sometimes you just have to be the boss.

Recommends
Neutral Outlook
No opinion of CEO

1585 Other Employee Reviews for Office Depot (View Most Recent)

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  1. 2 people found this helpful  

    Used to be a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in West Mifflin, PA
    Current Employee - Anonymous Employee in West Mifflin, PA

    I have been working at Office Depot part-time (more than 3 years)

    Pros

    It used to be a laid back place where you could be your own person, not a robot, and take care of the customer. There really can't be any one thing to be said in a positive light for this company any longer. While it was laid back and fun to work at before, it really has only ever been a stop gap job. There are little to no raises, most cashiers get between 5-10 cent raises every year and they are capped at 10 cents. Managers getting up to 28 cents raises max. Once you hit a certain pay rate, though, you get no more raises until you are promoted to a new position (again there is a cutoff). The benefits are worthless! The only thing worth while is their stock matching and 401k, but that only matters if you plan on being there long term. Commission, while nice when its around, doesn't mean anything if no one is willing to buy services from you, and you get treated like an outcast if you can't get people to buy our services.

    Cons

    Ever since this new ISCE program started, employee morale has gone down drastically. It limits us to our vocabulary by only being able to ask specific questions that are open ended. Which would be ok if it produced the same results with every customer (with this program they expect you to achieve 100% or you get coached on it). When it doesn't produce those results you are berated over the radios in front of customers and fellow employee's. The managers (sales leaders) then say things like "you should take example of employee X, they did a very good job with the last sale!" Meanwhile an hour ago they were saying the same thing about me, only promoting my actions while berating someone else! That's just the tip of the ice berg! Like many have already said, we RARELY make commission anymore because our goals are set so far out, they are to a level that is unreachable. So much so that corporate CLEARLY knows this! They think, why waste money on their hard working employees? When they can pocket all the profit so they have a cushion when they are close to going under?

         We literally stalk the customers to a point where it is degrading and embarrassing. People turn around and give me dirty looks or say to me "why are you describing what I look like?" (not even knowing I have a radio or ear piece because we are supposed to hide it under our shirts). I tell this to management but they shrug it off saying those few customers are of no concern, because they get nothing but positive surveys in for our store. There are constant contradictions going on with the whole ARC 3 process too (1. Ask 3 questions 2. Recommend 3 products of good better best 3.Cross sell 3 items and Close) where one minute we are being told to listen to the customer and, for example, if they seem to not have an interest in something like a protection plan we are to BACK OFF! Then the very next minute we are being reprimanded because we are not getting any plans because we are not making an effort to sell it to them! So pretty much any time we are doing what we are told, we are told we are doing it to much, then when we back off, we are not doing enough! There is just no happy middle with this company and it is going to put the place under, if not just our store, office depot as a whole!

        There is no moving up in the company either, unless upper management personally likes you. There are several people in management (at multiple stores locally) that have no clue how to manage their department. So it has nothing to do with how loyal or how well you do your job, its who you know personally. There is a lot of harassment going on as well, and no one at corporate cares to do anything about it! They complain about you while you are at home sick because you called off. They complain about you because you don't know how to do your job even though you have never been properly trained. They just complain, and its depressing, they think no one can hear them or no one talks about the things being said about fellow employees from the managers mouth. They even call customers a-holes and jerks because they did not give them a chance to sell our services, and these customers are still in the store! Sometimes just an isle or two over, while they are saying these things!

         We used to have 25 employees, not including the store manager, assistant and two department managers. Now we have 5 cashiers, 2 copy center people, 2 floor associates that only work sat/sun, and 2 floor associates with limited availability and 2 associates that only work 1 day a week for a few hours. Of course the four managers, as well. So many people have left because of this program and we are not hiring anyone! People keep leaving, and I know 5 of those people who are actively looking for a new job/getting ready to quit! Soon there will not be enough employees to operate the store!

    Advice to ManagementAdvice

    Get rid of the ISCE program and put in place a completely re-hauled one. Like I said, open ended questions are a good thing, 100% customer focus is a good thing. However, you need to hire more people without cutting everyone else's hours. Better medical, better benefits, more realistic commission goals! And for gods sake, quit stalking customers! It is not working! It is impossible to hear and remember every customer that comes in the door and know exactly what they want/what they got and when they are finished. So many times have I had customers say and look like they were headed to the register and then before they made it up there did a u-turn and kept on shopping.

         We need to advertise more! No one knows we fix computers! Simply telling customers we do when they call us is not only extending the time they have to wait to ask us a simple question, it is also not going to grow our break fix services because customers are calling for a reason, and it is not to listen to a sales pitch! I have customers hang up all the time on me before I get to finish our "thank you for calling office depot where we now fix computers, how may I take care of your business?". It needs to be advertised, on TV and in the paper!

         MOST IMPORTANTLY OF ALL, READ FIRST EVEN!!! We need dedicated Professional PC Technicians that are not floor associates! They need a MUCH BIGGER tech bench and a workplace preferably in a lockup or receiving area to do all the work. Simply pulling someone with knowledge of selling electronics from the floor does not make them Professional PC Technician! You need certification for that! So it is false advertising to say we have Professional PC Technicians! We can get sued for that!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Easy job, horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Oklahoma City, OK
    Current Employee - Department Manager in Oklahoma City, OK

    I have been working at Office Depot full-time (more than 3 years)

    Pros

    Ok for part time people.
    It is an easy job, if you can force yourself to not care about your work environment or upper management treating you like garbage.

    Cons

    This company is horrible to work for. With the roll out of their new program, ISCE (In-Store Customer Experience), the company on a store level has gone drastically down hill. You are forced to audibly track every customer in the store, at all times. If you don't do this, you will get written up. Assistant and Store managers are required to sit in the parking lot and listen to the radio chatter to ensure the employees are constantly talking. Also, they track how many people come into the store compared to how many purchases there are. You must also maintain an average transaction dollar amount. These things are what determine your evaluation at the end of the year also. So if customers come in and don't buy stuff because the prices, that you don't determine, are too high. Well, no raise for you.

    Also, if you have any problems with higher up people, good luck getting a problem solved, they either black list you or fire you (I have worked with a few highers that will try to work with you, but very few).

    If you are in management, you better sign up for an unlimited texting plan. I receive at least 10 texts each day - even on my off days, telling me how the store is doing, what we, as managers, are doing wrong, things that need to be corrected. About 1 out 10 of these messages will be positive.

    Also, if you have any extra activities or family plans outside of your work schedule, they hassle you. They expect you (managers) to be available 24/7/365.

    The attitude of people on the store level is what makes the job the hardest. Everyone is forced to perform on an unrealistic level constantly. We have part time people at my store working 40 plus hours, management working 12 hour shifts and no end in sight. It definitely takes a toll on you. The store managers think if they reward the store with a free lunch or meal every so often, everything is hunky dory.

    Advice to ManagementAdvice

    Modify the ISCE program - it has some good points, but overall, it is causing the stores to fail. Stores are falling apart and so are employees.
    Don't be afraid to listen to those who are actually in the field; feedback from us is realistic, not based on charts and graphs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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