Office Depot

  www.officedepot.com
  www.officedepot.com
There are newer employer reviews for Office Depot

1 person found this helpful  

The company is getting a bit desperate.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Specialist I in Hampton, VA
Current Employee - Customer Service Specialist I in Hampton, VA

I have been working at Office Depot part-time (more than 3 years)

Pros

Mostly nice coworkers
Great first job
Provides networking opportunity

Cons

The ICE program
Emphasis on customer service to the point that customers get annoyed, and I can't get work done.
Lacking in necessary technical equipment
Little for advancement.

Advice to ManagementAdvice

Such fanatical customer service is not helpful, it is annoying. You're going to push away more customers than you keep, and lose your best employees if you stay the course.

Recommends
Negative Outlook
No opinion of CEO

1519 Other Employee Reviews for Office Depot (View Most Recent)

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  1.  

    Overall one of the best jobs I've had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist I in Elizabethtown, KY
    Former Employee - Customer Service Specialist I in Elizabethtown, KY

    I worked at Office Depot part-time (less than an year)

    Pros

    The job is extremely easy, the employees and managers were all extremely laid back, pretty fun on most days, flexible schedule, closes early on major holidays. The store never got many customers either, so most of the time there was nothing to do, but I personally see that as a pro since I personally didn't mind getting paid to stand around.

    Cons

    The only bad thing was that they started this new program, where you basically have to harass every customer that walks through the door and then announce over the radio to your fellow co-workers why that customer was shopping there and what they were looking for. That got pretty annoying quick, especially since it caused us to have more angry customers than before. Also people called in a lot because they knew management wouldn't do anything about it, that was the only downside to management trying to be everyone's friend, sometimes you just have to be the boss.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great place to work, watch out for employee reduction(s)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Ormond Beach, FL
    Former Employee - Supervisor in Ormond Beach, FL

    I worked at Office Depot full-time (more than 5 years)

    Pros

    Never boring, many departments to crosstrain into, fast paced and interesting.

    Cons

    Nationwide layoff of over 4000 managers, six weeks prior to Christmas in 2004 to meet stockholder income predictions for that year. Then the company sponsors Nascar in early 2005. Priorities?

    Advice to ManagementAdvice

    Way too many incoming trucks of new inventory per week to handle properly under labor guidelines.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Office Depot

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