Office Depot

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1349 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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1 person found this helpful  

The company is getting a bit desperate.

Customer Service Specialist I (Current Employee) Hampton, VA

ProsMostly nice coworkers
Great first job
Provides networking opportunity

ConsThe ICE program
Emphasis on customer service to the point that customers get annoyed, and I can't get work done.
Lacking in necessary technical equipment
Little for advancement.

Advice to Senior ManagementSuch fanatical customer service is not helpful, it is annoying. You're going to push away more customers than you keep, and lose your best employees if you stay the course.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Overall one of the best jobs I've had

    Customer Service Specialist I (Former Employee) Elizabethtown, KY

    I worked at Office Depot part-time for less than a year

    Pros: The job is extremely easy, the employees and managers were all extremely laid back, pretty fun on most days, flexible schedule, closes early on major… Cons: The only bad thing was that they started this new program, where you basically have to harass every customer that walks through the door and… Yes, I would recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Used to be a good company to work for

    Anonymous Employee (Current Employee) West Mifflin, PA

    I have been working at Office Depot part-time for more than 3 years

    Pros: It used to be a laid back place where you could be your own person, not a robot, and take care of the customer. There… Cons: Ever since this new ISCE program started, employee morale has gone down drastically. It limits us to our vocabulary by only being able to ask… Advice to Senior Management: Get rid of the ISCE program and put in place a completely re-hauled one. Like I said, open ended questions are a good thing, 100%… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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