Office Depot

www.officedepot.com
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1 person found this helpful  

Corporate expectations and plans are unrealistic

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Department Manager
Former Employee - Department Manager

I worked at Office Depot full-time (more than 5 years)

Pros

I had a great assistant manager and store manager
It can be a fun work environment
There's opportunity to advance when you have a store manager that seeks to improve and advance their employees

Cons

- individual experiences for different stores
- the new isce program is completely unrealistic, customers comment that they're uncomfortable and annoyed, it was a total waste of money! When all the stores needed is some good product knowledge training and customer service training!
-it's retail

Advice to ManagementAdvice

take advice from lower levels, Not corporate! Maybe some corporate people should work in store for a couple weeks to see how to really please the customers

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1640 Other Employee Reviews for Office Depot (View Most Recent)

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  1.  

    Cheesy Corporate, Standard Stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist I in Chicago, IL
    Former Employee - Customer Service Specialist I in Chicago, IL

    I worked at Office Depot part-time (less than a year)

    Pros

    - Very simple retail life, with limited lifting as the biggest obstacle
    - "DEPOT time" is a chunk of the day you're only supposed to help customers, which results in a lot of standing around when not with a customer
    - Hours are flexible
    - District managers (at least the two I had) are willing to learn names and faces of employees, which is nice to know you're a human and not an employee number.

    Cons

    - Retail environment leads to normal retail issues with apathy, unbalanced work load, low pay, etc.
    - Unrewarding work, especially in stores that are struggling to make budget
    - Treatment varies based on manager rapport (i.e. sales orientated managers give obvious favorable entrapment to capable salesman)

    Advice to ManagementAdvice

    Cut out the cost and effort in designing training games and material. They are not fun, but rather tedious. They do not teach the apathetic, and those that care can learn without the games. They are a chore that complicate things in busier stores. They are in no way "cool" no matter how much your script insists it is.

    Review all of your systems. Too many errors in task descriptions, or unrealistic expectations. Setting the POG for printers takes more than 30 minutes, pens takes more than 10 hours, etc. Mistakes in marketing material are awful - i.e. advertising Tech Depot services to "techies" is foolish.

    Empower CSS1 and 2's. Too much emphasis put on managers who are often promoted to a position they are not capable of handling. Lack of direction causes more apathy in lower level employees.

    Most importantly, have a realistic understanding of what retail life is like. Customers see through cheesy smiles and "my pleasure" and the other things. It makes a salesperson come across as fake rather than an individual. Ultimately destroys sales opportunities before they've begun. Forcing ARC-3 may net a few extra sales, but it also can lead to shoppers rushing to get away from what they perceive as (at least) annoying or (at worst) harassing behavior.

    Lastly, find a way to increase work balance or rewards. Most capable employees will leave at first opportunity because they are underpaid and overworked. While it seems like a cliche, most stores have designated cashiers or print department employees who are never responsible for freight or logistics, have no knowledge of products, and are incapable of creating a memorable customer service experience. Floor sales, especially in tech and furniture, is more demanding in mental poise, learning, and effort - yet no difference on checks, recognition, or job description. Creates an environment where satisfactory effort yields better returns than exemplary.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Life was easy but the bills were not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Trussville, AL
    Former Employee - Anonymous Employee in Trussville, AL

    I worked at Office Depot full-time (more than a year)

    Pros

    Very easy company to work for. The job and the people were fun and easy to get along with. I may have just had a decent store but the over all experience was good. Very flexible schedule allowing off time add I needed it. no task was ever too hard.

    Cons

    the pay rate sucks , usually just above min. Wage for everything but management. Room for advancement was also very unlikely unless someone left or went to another store. This could have just been my locations problem but the process to move up is still a pain and only goes by word of mouth.

    Advice to ManagementAdvice

    Provide better pay or a raise after employee had been with company for six months or a year. Allow more room for advancement.

    Recommends
    Negative Outlook
    No opinion of CEO
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