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1 person found this helpful  

Failing to Realize Potential Due to Poor Business Model

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Desktop Publisher  in  Dallas, TX
Former Employee - Desktop Publisher in Dallas, TX

I worked at OfficeMax full-time for more than 3 years

Pros

Copy center had a variety of options at a reasonable cost and provided custom solutions to the employees. Benefits were decent, once I got them, which took over a year of full-time work. I did have a few opportunities to use my creative skills and assist worthwhile customers. Varied experience beneficial and gave transferable skills for other work.

Cons

Poor management that failed to recognize the value of its employees' ideas and skills. Management often complained about mistakes, but rarely rewarded consistent, hard work. Business model of expecting production and design staff to wait on customers in the middle of projects, regardless of impending deadlines, caused customers that were not in the store to have their work placed on hold or miss their deadlines in preference of walk-up customers, yet they didn't want the employees to do on-the-spot work. They refused to give employees working full-time the full-time status required for benefits. Non-degreed employees were never considered for corporate work or given much opportunity for advancement. When I returned to school, they refused to work with my school schedule.

Advice to ManagementAdvice

Listen to your employees and work harder to create a positive work environment. I hope this is more the case now. Allowing design and production staff to focus on design and production means that orders are completed on time and the work is quality. Have front-end people focus on walk-up customers and order management so that the workflow runs more smoothly. Encourage excellence through career advancement of employees that demonstrate dedication to the business by faithful customer care and quality work.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for OfficeMax

  1. 2 people found this helpful  

    Great Entry Level Position, Especially For Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Skokie, IL
    Current Employee - Sales Associate in Skokie, IL

    I have been working at OfficeMax part-time for less than a year

    Pros

    - Open door policy gives you access to a plethora of information to track your own performance. Giving the lowest level employees access to 80% of the data that management has creates an environment which empowers the employee to strive above set goals.
    - Management works to train you for your goals. If you were honest in what you were looking for at the job, they will do what they can to make sure you get the most out of it.
    - Job is not inherently demanding. Aside from some lifting, lots of standing, and ability to multitask, you are not going to be challenged severely.

    Cons

    - You are expected to become knowledgeable on all products as you are not assigned to a department. Can be troubling for those who have difficulties processing and retaining plenty of detail.
    - Due to the minimum wage nature of the job, often employees will be lazy and therefore the balance of work duties is often unfair. For instance, there will be situations where one employee is engaging two or three customers, while other employees are standing around talking.
    - You are expected to push the service plans and high margin goods. This is standard practice in most businesses, however at OfficeMax the managers will often have a negative attitude toward you for not selling a service plan, even though you did your best and the customer simply declined.

    Advice to ManagementAdvice

    The experience from store to store varies greatly. Try and create more guidelines and metrics that can ensure the experience is consistent. Use secret shoppers to ensure that all levels of the store are functioning at acceptable levels. Encourage store managers to quickly promote or otherwise compensate those employees who consistently work above expectations to prevent lethargic behavior. While SPIFFs are useful, realize that shoppers are there for the engagement rather than the products or prices, which employees will often hear are cheaper at Wal-Mart or Staples. Pushing MaxAssurances onto customers may result in higher profits, but it results in employees who give false information about products to ensure sales and add-ons. A few times per week a customer will come in and complain that they were deceived, and this is the root to a major problem.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A salesbot that was respected by others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Petoskey, MI
    Former Employee - Sales Associate in Petoskey, MI

    I worked at OfficeMax part-time for more than a year

    Pros

    Friendly coworkers. They were willing to work around my schedule when needed. They had a nice breakroom. The bathrooms were generally always clean for both staff and customers.

    Cons

    Cheap pay. Sometimes they were nonflexible with company policy when it did not make sense.

    Advice to ManagementAdvice

    Stop creating the us vs them mentality with the district level managers and higher.

    Recommends
    Neutral Outlook
    No opinion of CEO
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