OfficeMax

  www.officemax.com
  www.officemax.com
There are newer employer reviews for OfficeMax

3 people found this helpful  

An "OK" review of OMX

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations Supervisor in Dallas, TX
Current Employee - Operations Supervisor in Dallas, TX

I have been working at OfficeMax full-time (more than an year)

Pros

Flexible Scheduling. Some great co-workers. Decent benefits with 401k. Great DM for DFW, he has a great motive to improve customer service across the area(however, not all of the SMs are on the same page).

Cons

SMs keeping unnecessary people(people with attendance and productivity issues) on staff. Payroll constantly being cut. Horrible executive decisions from Merchandising and Marketing teams. Constantly having to touch different tasks multiple times over and over again. Some Managers have been kept for to long, may be burnt out... Moving up from the Supervisor level will involve some politics, getting on a SMs' good side, and getting involved with events.

Advice to ManagementAdvice

Stop cutting retail store payroll and start cutting positions in the Corporate buildings, stores are already having a hard time with managing customers when there's a 3:10 customer:employee ratio in every store and you want us to do 10 times more with 10 times less payroll. Get a grip on decision making and stop dropping tons of task on the retail stores that are due during busy seasons like BTS, Holiday, BTB, etc...

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1055 Other Employee Reviews for OfficeMax (View Most Recent)

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  1. 6 people found this helpful  

    Worst company to work for be far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor in Cleveland, OH
    Former Employee - Sales Supervisor in Cleveland, OH

    I worked at OfficeMax full-time (more than 3 years)

    Pros

    If you can put up with the petty backstabbing by management, supervisors and employees, its sometimes tolerable to work here.

    Cons

    1. Dangerous place to work, corners of every isle will cut you, the price tags cut you, the pace they want you to operate at means you will get hurt more often.
    2. Work expectations are horrid. Unload a truck, then put out the truck, while helping customers - you look dirty and smell bad after unloading the truck and moving the merchandise to its positions.
    They expect you to complete planograms, while helping customers and cleaning, while answering the phones, and they throw you on registers at same time, then get upset when you cant complete the first job they put you on. They give you a list of tasks that you sometimes cannot possibly complete, and then blame you for not managing time well and hold it against you come review time. They use the annual review to keep the pay raises at $.25 or less making them one of the worst companies for raises on the planet.
    3.

    Advice to ManagementAdvice

    Quit lying to employees, we are not stupid. Learn how to run a business, the management here are the most clueless I have seen. Dont tell a customer you dont have a product when you learn they wont buy the Maxassurance. Stop telling employees to do unethical things and then yell at them for doing exactly what you tell them to do. Know your own jobs before you try to tell others how to do theirs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    With an older clientele, you have fewer customer issues and enjoy a more professional workplace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Print Center Associate in Temple, TX
    Former Employee - Print Center Associate in Temple, TX

    I worked at OfficeMax full-time (more than an year)

    Pros

    Customers are friendly, they are very willing to listen to advice and almost always come in looking for a solution to a very solvable problem.
    You are almost always treated with respect and depending on your own attitude, you build a loyal base who come in exclusively to work with you.
    Out of other retail environments, this is best suited for those who like thinking on their feet and are willing to break through "communication barriers" to suit the customers needs.

    Cons

    There are no incentives to work harder, which eventually breaks down even the most dedicated employees.
    My direct management was mixed, the upper level staff was professional and courteous, but some of the middle management was terribly rude to customers and staff.
    The outreach programs by upper level management are ineffective, carried out by video training sessions, and come off as obstructive instead of informative.

    Advice to ManagementAdvice

    Put some policies in place to reward hard working employees, address complaints raised by lower level staff, and do not allow problem managers to be rehired.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for OfficeMax

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