There are newer employer reviews for OfficeMax

 

Decent company, but going through lots of changes.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Middle Management  in  Naperville, IL
Current Employee - Middle Management in Naperville, IL

I have been working at OfficeMax full-time for more than 5 years

Pros

Some flexibility with flexible work schedules. Decent career opportunities with a lot of options. Company is starting to be more innovative.

Cons

Corporate culture is kind of stressful. Work life balance is really hard to find as employees are just expected to work all of the time.

Doesn't Recommend
Positive Outlook
Approves of CEO

1000 Other Employee Reviews for OfficeMax (View Most Recent)

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  1. 3 people found this helpful  

    Fear based incentives, Negative feedback.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist

    I have been working at OfficeMax full-time for more than 3 years

    Pros

    You learn product knowledge about printers. You learn to run faster than you have strength, take every last penny from old ladies, lie about what someones computer needs and what antivirus programs do.

    Cons

    Fear based incentives are the driving force.
    Poor pay.
    Managers of the district are unapproachable
    All decisions require a partner.
    Requests for a partner gets you in trouble
    Customer survey has one choice for pass and five for failure.
    Store kept freezing in winter and Hot in summer.
    Breaks and lunches are constantly denied. (UNACCEPTABLE!!)
    HR is set in an anti employee stance
    All conversations with employees are recorded to be used as denial of unemployment payments.
    Company pushes unlicensed insurance for items sold.
    heavy objects are stored in very high places.
    Return policies are very strict and attract customer complaints.
    Leaving work is like a mix of relief and escape from torture.

    Advice to ManagementAdvice

    The customer feedback program is a sham. Change the return policy. Get rid of the negative culture of fear and reprimand. Get rid of all commissions and pay better. Staff the dang store so that its not impossible to help everybody and that a huge work load lands on just a few people. Don't sell things at a loss and if there is no margin in a product get rid of it. Stop selling to bulk and just put things on sale individually. Don't badger customers, allow them to shop in peace. Stop harassing the customer a checkout. Don't consider a sale a loss just because its not $43. Let people decide when they need ink not vice versa. Don't ask for customers personal information. Stop blasting employees for not being able to sell a essentials kit that marks up the item by 50% or more. GO OUT OF BUSINESS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Micromanage me right out the glassdoor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at OfficeMax full-time for less than a year

    Pros

    Somewhat flexible work schedule, can be good part-time job if you get a shift with a manager who leads, cares about customers AND employees and doesn't micromanage.

    Cons

    - Micromanaged to death
    - Understaffed, no one to back up at the register.
    - High pressure to sell Max Assurance with that being the only performance incentive
    - No appreciation for delivering excellent customer service or for staying past shift to finish job.
    - PIF card recognition program is weak. A once a month drawing for a $5 Visa gift card? Seriously?
    - No positive reinforcement for doing a good job unless it is selling max assurance
    - Self absorbed management who only care about bottom line numbers and not the well being of employees.

    Advice to ManagementAdvice

    Ever heard of Fortune Magazine's 100 Best Places to Work? Employees come first because they take care of the customers. Pay them a fair, competitive salary and treat them with respect, dignity and appreciation. Provide leadership training.
    Sales Associates and Cashiers make a lasting impression on customer perception of store and will impact repeat business.
    Ensure staffing levels are adequate so customers don't have to search out employees for help. It will also help loss prevention.
    If Office Max/Depot continues to operate with razor thin margins, you are doomed to fail.
    District Managers are not gods. Everyone freaks out when there is an impending visit and a lot of last minute, unplanned and unscheduled work to clean store like it is the Vatican. No thank yous for staying late.
    Alliance with Go Daddy and offering their services was a poor idea. Go Daddy ads objectify women and it's embarrasing having to promote that product.
    This store is in the greater Seattle area.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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