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5 people found this helpful  

Disingenuous

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate
Current Employee - Sales Associate

I have been working at OfficeMax full-time for more than 3 years

Pros

The environment is mostly laid back. Having been a retail manager at other companies with double the pay as well as work load, I can tell you that Officemax does not really expect any real labour out of their employee's, nor do they really have the tools/infrastructure that real efficient retailers have. Things which as an employee can be great but agitating.

Cons

The biggest con is that the focus of office max is to force employee's to use the "hard sale" to push unnecessary ,over priced, and dubious at best services and warranties. Which is very ironic considering they pride them selves on being one of the "most ethical" corporate entities.

These services include the "Essentials Kit", "Max Assurance", and "Ctrl Center Computer setup/repair".

First of all, the "Essentials kit" tend to be be the "max assurance" extended warranty with nearly zero cost extras like furniture polish/usb cable/ a ream of printer paper. Absolute rip off. Price ranges from 40-200$ depending on the price of the item you are buying it for.

The "Max Assurance", is an extended warranty that you redeem over the phone. It usually only covers year two and three(the years which consumer reports say its least likey to break), and nonsense like day one surge protection. Do you ever see people rushing to replace all of their electronics after a thunder storm? Me either.

"Ctrl Center Services" is also bogus. You bring your computer in for a free "pc check up" which is a scan that 90% of the time will recommend a 200$ repair package regardless of any problems actually existing on the computer, the idea being that you can then down sell them the same services at a lower price point. They also do pc set up for the same outrageous prices which more or less involve uninstalling a couple of programs and setting your computer to automatically update windows or occasionally defrag.

Rude employees and inexperienced managers as well, but that helps keep the employee's in the dark about the ridiculous services they offer.

Advice to ManagementAdvice

Cut your work force in half, and adopt a more ethical strategy for growing your business like controlling your out of stocks, revamping your infrastructure and cutting your labor force in half and implement a proper discipline structure

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for OfficeMax

  1. 2 people found this helpful  

    Ruined Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Sales/Print Center Associate  in  Lancaster, OH
    Former Employee - Front End Sales/Print Center Associate in Lancaster, OH

    I worked at OfficeMax full-time for more than 3 years

    Pros

    Flexible hours, Sometimes got to pop bubble wrap

    Cons

    Constantly understaffed, Paid very low even when responsibility increased, Time-wasting activities as mandated by corporate, Management and Upper Management did not stand behind their employees (even when customers were abusive or rude), Company policies were thrown aside when a customer complained, Unconcerned management, Religious discrimination, No room for advancement or motivators to do so

    Advice to ManagementAdvice

    Stop wasting people's time with things like LP Edge or Huddles. Don't come down so hard on management for customer complaints--sometimes customers are wrong, or abusive towards employees. When a regular employee enforces a company policy, all the customer has to do is whine to a manager, and they bend over backwards and do whatever the customer wants--anything to avoid a complaint, even if it's upholding the company's own polices. Good luck on your merger with Office Depot.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Coworkers are great people, Corporate needs to improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor

    I have been working at OfficeMax full-time for more than a year

    Pros

    Coworkers are some of the best people I've had the pleasure to work with. Store manager is one of the best bosses I've ever had in retail. DM shows that he cares, or at least pretends to.

    Cons

    Not enough payroll. Might lose job due to merger with Office Depot. To many expectations with little or no hours to complete it. Roll out new planograms with no items to stock, or send new items with no lace to put them. Corporate is completely detached from the day to day at the store level.

    Advice to ManagementAdvice

    Quit cutting payroll. It takes money to make money and by not having enough associates in the store, how are we suppose to offer the "Best total solution"? Quit rolling out new planograms with no new items to stock. Also quit sending new items whose planograms has not been updated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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