OfficeMax

  www.officemax.com
  www.officemax.com
There are newer employer reviews for OfficeMax

4 people found this helpful  

Micromanage me right out the glassdoor

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at OfficeMax full-time (less than an year)

Pros

Somewhat flexible work schedule, can be good part-time job if you get a shift with a manager who leads, cares about customers AND employees and doesn't micromanage.

Cons

- Micromanaged to death
- Understaffed, no one to back up at the register.
- High pressure to sell Max Assurance with that being the only performance incentive
- No appreciation for delivering excellent customer service or for staying past shift to finish job.
- PIF card recognition program is weak. A once a month drawing for a $5 Visa gift card? Seriously?
- No positive reinforcement for doing a good job unless it is selling max assurance
- Self absorbed management who only care about bottom line numbers and not the well being of employees.

Advice to ManagementAdvice

Ever heard of Fortune Magazine's 100 Best Places to Work? Employees come first because they take care of the customers. Pay them a fair, competitive salary and treat them with respect, dignity and appreciation. Provide leadership training.
Sales Associates and Cashiers make a lasting impression on customer perception of store and will impact repeat business.
Ensure staffing levels are adequate so customers don't have to search out employees for help. It will also help loss prevention.
If Office Max/Depot continues to operate with razor thin margins, you are doomed to fail.
District Managers are not gods. Everyone freaks out when there is an impending visit and a lot of last minute, unplanned and unscheduled work to clean store like it is the Vatican. No thank yous for staying late.
Alliance with Go Daddy and offering their services was a poor idea. Go Daddy ads objectify women and it's embarrasing having to promote that product.
This store is in the greater Seattle area.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1076 Other Employee Reviews for OfficeMax (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Fear based incentives, Negative feedback.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist

    I have been working at OfficeMax full-time (more than 3 years)

    Pros

    You learn product knowledge about printers. You learn to run faster than you have strength, take every last penny from old ladies, lie about what someones computer needs and what antivirus programs do.

    Cons

    Fear based incentives are the driving force.
    Poor pay.
    Managers of the district are unapproachable
    All decisions require a partner.
    Requests for a partner gets you in trouble
    Customer survey has one choice for pass and five for failure.
    Store kept freezing in winter and Hot in summer.
    Breaks and lunches are constantly denied. (UNACCEPTABLE!!)
    HR is set in an anti employee stance
    All conversations with employees are recorded to be used as denial of unemployment payments.
    Company pushes unlicensed insurance for items sold.
    heavy objects are stored in very high places.
    Return policies are very strict and attract customer complaints.
    Leaving work is like a mix of relief and escape from torture.

    Advice to ManagementAdvice

    The customer feedback program is a sham. Change the return policy. Get rid of the negative culture of fear and reprimand. Get rid of all commissions and pay better. Staff the dang store so that its not impossible to help everybody and that a huge work load lands on just a few people. Don't sell things at a loss and if there is no margin in a product get rid of it. Stop selling to bulk and just put things on sale individually. Don't badger customers, allow them to shop in peace. Stop harassing the customer a checkout. Don't consider a sale a loss just because its not $43. Let people decide when they need ink not vice versa. Don't ask for customers personal information. Stop blasting employees for not being able to sell a essentials kit that marks up the item by 50% or more. GO OUT OF BUSINESS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    The Worst Company Ever !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse in Orlando, FL
    Current Employee - Warehouse in Orlando, FL

    I have been working at OfficeMax full-time (more than 5 years)

    Pros

    There is no real pro's on this company.The only good thing is the you can come to work on this warehouse and do what you want and your supervisor would not care to tell you you are doing something wrong, employees here run this warehouse.

    Cons

    We were surprise to hear that this company won an award for one of the most ethical company.They must of purchase this recognition.This company constantly shows no values and no respect for there customers.They have an open door policy that is a complete FAKE.Ones you try to use the open door policy you become a target and they would make your life a living hell and that is the reason employees no longer report abuses and other activities that are going on because they are affraid to become a target.

    Supervisors spend more time on there cell phone and in the office instead of giving follow up to there employees.This warehouse looks more like a park than a cfc.20 % of the employees have to carry the other 80% in order to have the job done.

    Advice to ManagementAdvice

    My advice to head managment, get an undercover employee to work in the Orlando CFC so you can witness first hand all the abuse that is going on on behalf a the managment and employees and please get this supervisors and managers remove with new managment that holds no friendship with anyone in this warehouse in that way they can make desicions based in facts and company policies rather than friendship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for OfficeMax

Work at OfficeMax? Share Your Experiences

OfficeMax

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.