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4 people found this helpful

Micromanage me right out the glassdoor

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at OfficeMax full-time (less than a year)

Pros

Somewhat flexible work schedule, can be good part-time job if you get a shift with a manager who leads, cares about customers AND employees and doesn't micromanage.

Cons

- Micromanaged to death
- Understaffed, no one to back up at the register.
- High pressure to sell Max Assurance with that being the only performance incentive
- No appreciation for delivering excellent customer service or for staying past shift to finish job.
- PIF card recognition program is weak. A once a month drawing for a $5 Visa gift card? Seriously?
- No positive reinforcement for doing a good job unless it is selling max assurance
- Self absorbed management who only care about bottom line numbers and not the well being of employees.

Advice to ManagementAdvice

Ever heard of Fortune Magazine's 100 Best Places to Work? Employees come first because they take care of the customers. Pay them a fair, competitive salary and treat them with respect, dignity and appreciation. Provide leadership training.
Sales Associates and Cashiers make a lasting impression on customer perception of store and will impact repeat business.
Ensure staffing levels are adequate so customers don't have to search out employees for help. It will also help loss prevention.
If Office Max/Depot continues to operate with razor thin margins, you are doomed to fail.
District Managers are not gods. Everyone freaks out when there is an impending visit and a lot of last minute, unplanned and unscheduled work to clean store like it is the Vatican. No thank yous for staying late.
Alliance with Go Daddy and offering their services was a poor idea. Go Daddy ads objectify women and it's embarrasing having to promote that product.
This store is in the greater Seattle area.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. Strategic Account Manager - Impress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Account Manager in Grand Rapids, MI
    Former Employee - Strategic Account Manager in Grand Rapids, MI

    I worked at OfficeMax full-time (more than a year)

    Pros

    Great customers, operations, opportunity, great upside

    Cons

    Lack of direction and cross-team work (office product reps, furniture, technology, etc)

    Recommends
    Approves of CEO
  2. Good first job to gain sales experience but only for so long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Mechanicsville, VA
    Current Employee - Sales Consultant in Mechanicsville, VA

    I have been working at OfficeMax part-time (more than 5 years)

    Pros

    Opportunities for paid training from Microsoft with chances to get free stuff in addition to get "spiffs" or small bonuses for selling additional services/warranties. Fairly easy to advance in job titles if you have full time availability but if you can only work part time it is likely that you will stay as Sales Associate/Sales Consultant/Impress Associate. Overall a great way to gain sales experience.

    Cons

    There is a lot of responsibilities for the pay rate. Averages daily work force tends to be about 6 employees during a day shift but normally starts and ends with just 4 employees. This causes opportunities for employees to be overrun with customers or tasks very quickly. Pay wage could be a little higher considering the expectations, if you want employees to be sales people then you should pay them accordingly. Most Sales Associates start at minimum wage but are expected to perform highly in sales.

    Advice to ManagementAdvice

    Micromanage less, and consider reviewing promotional signing methods. From week to week there is a lot of redundant signing that gets taken down just to be put up the next week.

    Recommends
    Positive Outlook
    Disapproves of CEO
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