Old Country Buffet

  www.oldcountrybuffet.com
  www.oldcountrybuffet.com
There are newer employer reviews for Old Country Buffet

 

super

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Manager in Waterloo, IA
Former Employee - Manager in Waterloo, IA

I worked at Old Country Buffet

Pros

got paid every two on time.

Cons

long hours, work all holidays

Recommends

36 Other Employee Reviews for Old Country Buffet (View Most Recent)

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  1.  

    Penny-pinching alienation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Countryside, IL
    Current Employee - Server in Countryside, IL

    I have been working at Old Country Buffet

    Pros

    Purely for the little money I earn. However, many of the staff are dedicated and nice.

    Cons

    Penny-pinching is the mantra. Schedule too few servers and/or send one or more servers home early resulting in poor service for guests, place the burden of policing poor company procedures on the servers, use of threats to "motivate" servers rather than providing a pleasant and supportive atmosphere, treat servers as pawns and then expect them to like their jobs, fire servers on little more than a whim

    Advice to ManagementAdvice

    It's obvious to me and others that work at Old Country Buffet that upper management is desperate. It sure seems to us that bankruptcy is very much on the minds of the corporate genuises who dictate policies and procedures. As an example, let's look at their flawed beverage policy. Guests must purchase drinks in addition to the meal at a higher total price or drink water with a meal at a lower total price. This has the potential to make the company a few more pennies per guest on those who purchase drinks. Those who don't purchase drinks still manage to "steal" beverages by using specified beverage glasses they get from others in their party, putting beverages in the non-beverage glasses, or bringing in "additives" such as Kool-Aid. Of course, the servers are responsible for policing this incredibly flawed policy under the threat of termination if they happen to miss someone "stealing" a beverage. Guests often become irate when informed of this policy, and even more angry when confronted about "stealing" beverages. They often leave and threaten to never come back.

    Also, the genuises who run the show fail to realize that scheduling too few servers or sending servers home prematurely results in poorer service, dishes piled on tables, longer wait times to get dishes taken off the tables, and tired and frustrated servers (of course, who cares about them; they're only pawns). In short, guests are often displeased. Is displeasure what a company desperate for money wants to promote among its guests? I'm afraid it's a confederacy of dunces making corporate decisions, and I think the company is on the downslope. Oh well, there's always McDonald's for employment. At least the company has been and will continue to make good money by seeking to please its customers and workers.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    It Could Be Worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Woodbury, MN
    Former Employee - Anonymous Employee in Woodbury, MN

    I worked at Old Country Buffet

    Pros

    Friendly people populate the restaurant. The employees make this place bearable. You can gain knowledge in the kitchen or customer service to advance on to other, better institutions. Generally clean work environment.

    Cons

    Incompetence of management, both within the restaurant and regional. Hours are cut off of each schedule to maximize profit at the cost of the employees. Understaffed on busiest hours of busiest days.

    Advice to ManagementAdvice

    Please never wonder why employee turnover is so large, as most employees are underpaid. Make sure the reliable and excellent employees are rewarded for their service, and they won't jump ship. It's that simple.

    Doesn't Recommend
    No opinion of CEO
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