Ombudsman Educational Services

  www.ombudsman.com
  www.ombudsman.com
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1 person found this helpful  

The pay is low and not many pay increases are given.

  • Work/Life Balance
  • Career Opportunities
Current Employee - Teacher  in  Chicago, IL
Current Employee - Teacher in Chicago, IL

I have been working at Ombudsman Educational Services full-time for more than 5 years

Pros

You get to see students accomplish goals.

Cons

Children with server mental and behavior issues not properly being addressed.

Advice to ManagementAdvice

Think of the children not the school district.

Doesn't Recommend

21 Other Employee Reviews for Ombudsman Educational Services (View Most Recent)

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  1. 2 people found this helpful  

    The worst professional experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Peasant  in  Libertyville, IL
    Current Employee - Peasant in Libertyville, IL

    I have been working at Ombudsman Educational Services full-time for more than 5 years

    Pros

    Your able to help kids turn their

    Cons

    Teachers, social workers, and whoever else thats not in management are paid as if they don't have life expenses. Pay is very, very, low but to top it off you can work there for 5 years and still never receive a par increase. The senior management from operations managers on up treat employees as if they don't matter. They're too concerned about getting another district contract and big pay out and then never reimbursing the staff who's in the trenches with the students on a daily basis. They're philosophy is that the students matter, but if you as an employee bring anything to their attention that would better help the students then they pretend as if it can't happen. Most of their centers are in disarray and are poorly run, i.e., students with their feet kicked up on the desk, listening to ipods, cussing and swearing, at fellow students and staff, and students walking around with hats on. The operations managers who are over these centers do a poor job of managing them and covering their butts as to make it look like everything is under control. If don't believe me then visit one of these centers for yourself. I would definitely suggest this to all "district partners" as they call them. You rarely receive any kudos, or positive feedback from senior management, but they are quick to ask you questions about your ideas and take them and claim them as their own ideas. Overall the work environment is not welcoming and not acknowledging of its hardworking employees. I wouldn't recommend this place to my worst enemy, okay on second thought maybe I would.

    Advice to ManagementAdvice

    No advice to give, they have it all under control....(I'm being sarcastic)

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    What a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teacher
    Former Employee - Teacher

    I worked at Ombudsman Educational Services full-time for more than a year

    Pros

    I enjoyed working one-on-one with most of my students, and I enjoyed working as a team with other teachers. Also, you can have a life outside of your job, because you do not need to take work home or plan many lessons.

    Cons

    The centers are an absolute mess, because upper management (operations managers and up) care more about pleasing the district than pleasing their employees. As a result, employee morale is low, and because the pay is also low, employee turnover is frequent. I stayed with Ombudsman for an entire school year, because I didn't want to send the message to my students that I was giving up on them. Otherwise, I would have quit much sooner. I also didn't want to leave my direct co-workers (other teachers and center director) who were always respectful and supportive. But because you can find much higher paying teaching positions--even in a down economy--and because the environment is so stressful and chaotic, many teachers came and went, and I really can't blame them.

    My job here was less about teaching and more about babysitting and breaking up fights. Ombudsman told us during training that fights are a rare occurrence. False. At one point during the year, fights were daily. I was personally assaulted on at least two occasions, and two of my co-workers were as well. We were understaffed--a staff of only three, and that's three for everything (including cleaning bathrooms)--and students took advantage. Needs of special ed students were NOT met, because Ombudsman and/or the district did not want to pay for parapros until the end of the year. Security officers were not hired until late in the year, either. There are no metal detectors and very few security measures; Ombudsman's excuse for this is that "it's not an issue at most centers," but the reality is that they don't want to pay for it. The strategy most frequently suggested for discipline issues was to send students home and conduct a re-intake, but this posed a problem given that such a high population of our students were special ed, and could therefore not be sent home. If you have to call the police because you have an issue that warrants it, be prepared for your operations manager or corporate to point the finger at you and ask why you couldn't handle it. They're frankly more concerned with keeping Ombudsman's name out of the media than the safety of their employees or students.

    When I began working for this company, it was very hard to find reviews on Glassdoor or elsewhere. They must have a good PR team, because there was very little in the media, and not even a Wikipedia article. I'm glad to see there are now some honest reviews on Glassdoor, and hopefully if you're considering working for Ombudsman, you now have a better understanding of what you're getting into.

    Advice to ManagementAdvice

    If you don't pay your employees what they're worth, they WILL leave, and all of the money you've spent on training them will go down the drain, too. Prioritize the needs of students and teachers over your constant fear that the district won't renew their contract. Stop touting your corporate cars, hotels, and iPhones and spend more money on improving conditions for your teachers. Better centers will come with it. If you fail to do this, your success as a company will be short-lived.

    Doesn't Recommend
    Negative Outlook
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