There are newer employer reviews for OnTrac

 

Joke of a job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Advocate in Chandler, AZ
Current Employee - Customer Care Advocate in Chandler, AZ

I have been working at OnTrac full-time (more than an year)

Pros

Growing too fast, managers are over their head and drowning fast!

Cons

Lack of advancement, hours of operation

Advice to ManagementAdvice

Go outside for hiring middle management.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

20 Other Employee Reviews for OnTrac (View Most Recent)

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  1.  

    I performed fiber to the home and received good training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Cabling in Canyon Lake, TX
    Current Employee - Contract Cabling in Canyon Lake, TX

    I have been working at OnTrac full-time (more than an year)

    Pros

    The big deal was you worked in a team enviroment.

    Cons

    turnover on the job was high.

    Advice to ManagementAdvice

    Looking to advance myself to management and expand with new service personnell.

    Recommends
    No opinion of CEO
  2.  

    Smoke and Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Team Leader in Chandler, AZ
    Former Employee - Customer Service Team Leader in Chandler, AZ

    I worked at OnTrac full-time (more than an year)

    Pros

    Free snacks/soda, game room, newer facility. Some good people work there (managers questionable). You set up to believe you made the right decision...

    Cons

    Horrible Call center management . Lots of walking on egg shells, if they don't like you... They'd rather cut you. No investment into employee development. Too much turnover (30% or more in customer service)

    Advice to ManagementAdvice

    Admit your mistakes and work with your talent. You do not need to manage with fear. Other management is oblivious to what's going on in the call center. They have video cameras all over the call center floor... What's that tell you about trust...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for OnTrac

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