There are newer employer reviews for OneWest Bank
There are newer employer reviews for OneWest Bank

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Okay for now

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Los Angeles, CA
Current Employee - Anonymous Employee in Los Angeles, CA

I have been working at OneWest Bank

Recommends
Recommends

Pros

Not a lot of sales pressure. I've heard a lot of horror stories from Wells and Chase. It simply is not the case at Onewest, at least not yet.

Cons

It is a new company. They are acquiring and merging with other banks, which has placed everything else on hold. Current employees are waiting for a set product list and most importanly: direction. There is high hopes, but their is currently a lot of waiting.

Advice to Management

Don't alienate the employees from banks you have acquired.

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  1. Not a Great place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CBG Telebanking I in Pasadena, CA
    Former Employee - CBG Telebanking I in Pasadena, CA

    I worked at OneWest Bank

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Commission is good if you do well

    Cons

    No advancement, Micromanagement with fear of losing business, small guys get the blame all the time.

    Advice to Management

    Promote from inside when possible. Be positive and communicative with employees


  2. Helpful (2)

    A challenging industry at its best

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Austin, TX
    Former Employee - Customer Service Supervisor in Austin, TX

    I worked at OneWest Bank

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Whether you own a mortgage or not, working for a mortgage company is a good opportunity to see the consequences of poor planning and the rewards of thoughtful planning as you service the bank's customers.
    Hard work, attention to detail and personal accountability can open the doors to many career paths
    It is fairly easy to move from one department to the next
    Multiple shifts provide lots of scheduling options
    The pay is acceptable

    Cons

    Training is a rushed affair with many gaps. Information delivered during training is often outdated very quickly. Much of the new information is delivered by email with little opportunity for the employee to ask questions or see the new techniques in action.
    In the customer service department OneWest Bank utilizes software to monitor every second of time an employee is working, this includes but is not limited to: call time, update time, wait time, break time, meetings and restroom breaks. It's an effecient system designed to ensure that the employee is available for the next call, however it creates a negative "big brother" effect which many employees come to resent.
    Additional frustration comes from the stuggles of different department to work together. Customer service, collections and loss mitigation indepentently strive to help customers stay in their homes, unfortunately the departments have not perfected intra-department cooperation.
    Email is over utilized in the place of face to face employee/supervisor meetings. This is also true for supervisor/upper management meetings.
    Due to the turbulent mortgage market many customers are extremely stressed this causes them to behave in a manner that is probably contrary to the way they would normally act under different situations, because of this the inbound calls can be abusive and at times very hard to take for the representatives and supervisors.

    Advice to Management

    Upper management, including the department Vice President should monitor the training process, the material delivered and follow up with team supervisors a week or so later to ensure that the training was effective.
    Demand accountability from each team supervisor with respect to employee punctuality from break and lunches, efficient call handle times, customer service and productivity in lieu of over dependance on the "Big Brother" software.
    The Vice Presidents of each department should meet monthly to discuss the hurdles of intra-department communication and put forth solutions. Furthermore the VP's should listen closely to the representatives and supervisors when they bring to light consequences of bad communication and offer first hand remedies.
    Email needs to be demoted as a primary communication tool and replaced with real people interactions like one on ones, team meetings, department meetings and ad-hoc training.

    Currently upper management reviews recorded calls to critique representative preformance however it would be advisable to listen to the nature of the customer's fear and frustration in an effort to develop better techniques that can be taught to the representatives so they can handle difficult calls more effeciently.


There are newer employer reviews for OneWest Bank
There are newer employer reviews for OneWest Bank

See Most Recent

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