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Helpful (7)

Watch your back

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at OpenText full-time (More than 5 years)

Negative Outlook
Disapproves of CEO
Negative Outlook
Disapproves of CEO

Pros

Frontline people are terrific - the higher you go, be careful

Cons

Sr Mgt clueless to the point of embarrasing

Advice to Management

Get out of the way of people who actually know how to do their job

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  1. Helpful (4)

    Lack of vision for new, cutting edge products, growth mainly accomplished by gobbling up small companies.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Analyst in Tucson, AZ
    Former Employee - Technical Analyst in Tucson, AZ

    I worked at OpenText full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    At my local site, management and co-workers are a good bunch of people. Friendly and professional work environment. Benefits are decent (for these days and times). I was very well treated. I was not there long enough to form an opinion of higher up in OpenText.

    Cons

    I worked in the technical support section for a major software application -- basically, a support call center. Mostly telephone work, a bit done by email. Analysts are on a time clock every minute of the day, all day -- rather oppressive in my opinion. The productivity metric is how many calls are processed during a given shift. Very difficult to get a merit raise in OpenText, at least in my part of it. Formal, training to do the job and provide quality support to the customers is almost nonexistent. Everyone learns the job by getting on the phone with a customer, pretending he knows more than he really does, and hopes he can fly by the seat of his pants enough to learn as much as possible from each call to better support the next customer with a similar problem. The old-timers told me it takes at least one year before feeling comfortable in the job. Last, pay is on the low side.

    Advice to Management

    Think "outside the box". Emphasize better training for new employees in jobs that require such training. Pay your people better.


  2. Helpful (3)

    Poor leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Vacation time is very generous

    Cons

    Can't trust mgt they don't understand their roles

    Advice to Management

    be qualified for your job


There are newer employer reviews for OpenText
There are newer employer reviews for OpenText

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