Optical Express

www.opticalexpress.com
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There are newer employer reviews for Optical Express

 

Challenging, satisfying, enjoyable

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Optical Express full-time (more than 3 years)

Pros

Great People, Great Product, Great Opportunities

Cons

Structure & Organisation
recognition for doing a good job

Advice to ManagementAdvice

be able to walk the talk.

Recommends
Positive Outlook

9 Other Employee Reviews for Optical Express (View Most Recent)

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  1.  

    Without a doubt the worst company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Operative in Glasgow, Scotland (UK)
    Former Employee - Call Centre Operative in Glasgow, Scotland (UK)

    I worked at Optical Express full-time (more than 3 years)

    Pros

    Met some good people that's all

    Cons

    National Minimum Wage. No not the living wage which is higher but the lowest rate they can possibly legally get away with paying you as this company do not value their employees and do not think they are worth anymore than £6.50 per hour
    Frequent underpaid wages, seems anytime this company have bad publicity or a lawsuit brought against them the staff do not get paid their wages
    Non-payment of overtime, what is the point in working extra hours to not be paid for them?
    Frequent non-payment of earned/promised bonuses, another joke
    Worst payroll system in the world, random cut-off dates that change every month
    Impossibility to get a holiday
    Absolutely no personal development within the Glasgow call centre, unless you're one of the 'favourites'
    The cheek to pull you up for being 1 minute late from a break but give you a disciplinary when you dare to question why you haven't been paid correctly
    Getting spoken to like a piece of dirt from senior managers shouting and swearing at you and no respect given at all
    Slow outdated antiquated computer systems that constantly do not work, do not load and cause extreme embarrassment when trying to deal with a patient
    Ridiculous pushy sales tactics being forced upon employees who aren't even in sales! Surgery is a life-changing decision and not one anyone should be pushed into
    Bullying from senior management if your face 'doesn't fit that week' or depending what mood they woke up in
    Good advisors treated like absolute dirt by senior management
    Sexualisation of employees, especially females, invitations to join sleazy random 'friends' of the CEO on nights out/lunch dates 'if you're good looking'
    Departments and stores that never answer phones and when they do refuse to take calls or speak to you like absolute dirt
    The worst customer service experience possible for patients due to the restrictions to the diaries and the unofficial company policy of 'once we have your money we're not interested anymore'

    Advice to ManagementAdvice

    Get rid of certain members of senior management, pay your employees THE LIVING WAGE as they are worth more and do a fantastic job, despite the poor working environment they need to put up with day in day out, pay wages that are actually due when they are actually due, if you promise a bonus....PAY IT! Develop people who actually deserve it, not just the favourites, lay off the heavy-handed bullying tactics, teach certain people how to speak to an employee appropriately and not like a piece of dirt on the bottom of their shoe!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Awful company, CEO on drugs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Optical Assistant in Glasgow, Scotland (UK)
    Former Employee - Optical Assistant in Glasgow, Scotland (UK)

    I worked at Optical Express full-time (more than a year)

    Pros

    The team were good, that's about it

    Cons

    Expected to work silly hours, min wage, bonuses never paid on time, major problems with things like taking holiday and to make things worse the CEO used to walk in coked out his head and take money out the till!

    Advice to ManagementAdvice

    Get a grip on CEO

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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