There are newer employer reviews for Optical Express
There are newer employer reviews for Optical Express

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NA

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Optical Express

Recommends
Recommends

Pros

Make great friends at work

Cons

Gotta pay more to your empoyees.

Advice to Management

Pay more!

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  1. Helpful (1)

    Awful Management, great floor staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Glasgow, Scotland (UK)
    Former Employee - Call Centre Agent in Glasgow, Scotland (UK)

    I worked at Optical Express part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    People I worked with made the job, everyone was friendly. Optical perks are great if you wear glasses. Free Laser eye surgery if working with company two years.

    Cons

    Wage is horrendous and top management are a joke. No way to progress up. Team managers were promoted and then demoted a few weeks later. Teams are constantly moved about and targets constantly changed to ensure you do not make top bonus. Stores are horrendous , never answering phones and no one cared about whether they were doing a good job or not.

    Advice to Management

    Find a way to reward staff who are doing well and stop cutting bonus'. Fix top managers as their attitude is outdated and down right sexist.


  2. Helpful (1)

    Avoid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Glasgow, Scotland (UK)
    Former Employee - Customer Service in Glasgow, Scotland (UK)

    I worked at Optical Express part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's one of the few Scottish businesses with a HQ based in Scotland so it's kind of nice to work within such a lavish building.

    Cheap and high quality food from on-site restaurant.

    Co-workers do the best they can with what they have and are good people (in general).

    Cons

    Minimum wage, not a penny more, not a penny less. I've earned more cleaning toilets. There's no real excuse for this when there is clearly a great deal of money being invested into management's pockets.

    Only one week of very basic training then you're booted onto the phones. While I understand you 'learn on the job' better than in the classroom it leads to weeks of embarrassment of barely knowing the optical industry and important things about Optical Express itself. Three weeks of training as standard with other contact centres would mean more staff retention.

    Horrible and antiquated PCs using a barely functional version of Windows XP. Optical Express couldn't even budget in enough money to buy a Microsoft Office license so you have to make do with LibreOffice which, again, barely works. You can't email colleagues or even Optical Express customers because it's locked down more than the Great Firewall of China.

    Two ten minute breaks and one half hour break for a normal shift. God help you if you get back to your seat even one minute late.

    Management have an air of contempt for their employees and multiple contradicting targets must be met daily or you're put into an improvement camp which might as well be a dunce's corner.

    Bonus is spoke up by management as an incentive but if you earn TOO MUCH of a bonus, they cut it down. I earned a high bonus one month and received an email that my bonus would be cut 25% as an added incentive to work harder. The following month it happened again, effectively slashing my bonus potential 50%. In reality, they don't want their employees to live too well if it cuts 00000.5% into higher up bottom line.

    Overpriced and noncompetitive products means that everyone in their right mind has left to go to Specsavers or Boots. Even with the staff discount many others chains are cheaper. There's also a whole department tasked with persuading people to come in for laser eye surgery consultations under the pretense they've won a competition. Very shady.

    Management won't tell you anything until it has already happened. Sometimes a shop will be closed down and staff will pretend to be customers just to find out if they've been fired or not because Optical Express really doesn't care.

    Tedious, monotonous work and a high turnover of youthful staff who leave the minute they get 20p more an hour elsewhere. Blaming culture by management doesn't help e.g. if you're honest and say that a customer is no longer interested in Optical Express your stats take a hit and you get punished for telling the truth. Low morale on the floor due to all of this.

    Advice to Management

    Pay your staff more and clue them in on what's going on with your company. Offer an honest bonus and don't punish your employees because the company isn't doing well.


There are newer employer reviews for Optical Express
There are newer employer reviews for Optical Express

See Most Recent

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