There are newer employer reviews for Optical Express
There are newer employer reviews for Optical Express

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Helpful (2)

If you are looking for a work life balance, I wouldn't work here.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Optometrist in Saint Albans, England (UK)
Current Employee - Optometrist in Saint Albans, England (UK)

I have been working at Optical Express

Doesn't Recommend
Doesn't Recommend

Pros

This is a dynamic company, constantly striving to introduce new and innovative refractive solutions.
The company pays well relative to other optical chains (Boots/D and A; Specsavers)

Cons

1) Persistent unpaid overtime due bad management of the clinical diary - this happens in practically every store.
2) Overbooked optometrist diaries.
3) Excessive monitoring of your performance
4) Expectations to deliver high value sales with almost no regard to the patient's wants, needs or expectations.
5) Profits and sales mean everything to this company, almost nothing else matters.

Advice to Management

1) To this day, staff welfare is an unheard of term at Optical Express, you would to well to introduce this concept to the company.
2) Be prepared to sacrifice a tiny percentage of you short term profits for integrity and honesty with your patients and with your staff: this will enhance your reputation in the Ophthalmic community and amongst potential customers and will improve your growth both in terms of sales volumes/value and in your dismal ability to retain personnel.

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  1. NA

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Optical Express

    Recommends
    Recommends

    Pros

    Make great friends at work

    Cons

    Gotta pay more to your empoyees.

    Advice to Management

    Pay more!


  2. Helpful (1)

    Awful Management, great floor staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Glasgow, Scotland (UK)
    Former Employee - Call Centre Agent in Glasgow, Scotland (UK)

    I worked at Optical Express part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    People I worked with made the job, everyone was friendly. Optical perks are great if you wear glasses. Free Laser eye surgery if working with company two years.

    Cons

    Wage is horrendous and top management are a joke. No way to progress up. Team managers were promoted and then demoted a few weeks later. Teams are constantly moved about and targets constantly changed to ensure you do not make top bonus. Stores are horrendous , never answering phones and no one cared about whether they were doing a good job or not.

    Advice to Management

    Find a way to reward staff who are doing well and stop cutting bonus'. Fix top managers as their attitude is outdated and down right sexist.


There are newer employer reviews for Optical Express
There are newer employer reviews for Optical Express

See Most Recent

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