There are newer employer reviews for Orbitz Worldwide
There are newer employer reviews for Orbitz Worldwide

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Helpful (7)

"You made me promises promises..."

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Analyst in Chicago, IL
Current Employee - Analyst in Chicago, IL

I have been working at Orbitz Worldwide full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

"You knew you'd never keep
Promises promises
Why do I believe"

Orbitz is a great place to learn some new technology and really feel like you have your finger on the pulse of the travel industry. The company culture is very relaxed and one where you don't feel pressure to present yourself in a certain way (appearance-wise) to be heard. The company is focused on bringing innovative solutions to the market...which can also go in the cons section.

A majority of my co-workers are hard working individuals that bring a lot to the team.

Cons

Unfortunately, Orbitz, you're getting more in the cons section this year. Especially with the new Report Card that just came out.

- Non-tech and non-Marketing employees are not treated as they should be. The bonuses and salaries are disappointing, as are the lack of real growth opportunities. The amount of work keeps piling up, but the salaries are not suitable for the work.
- There is a lot of talk about growth opportunities, but these rarely come through. I've seen numerous qualified individuals leaving the department or company because they were not given what was dangled in front of them. You're told you'll be considered for a position, but then when it comes down to the final talks, suddenly everything is different.
- The Senior Leadership Team is completely out-of-touch with what the employees are thinking and feeling. They act on their limited knowledge of the teams they manage rather than holding informational sessions to learn about the challenges that the teams are really facing.
- The turnover of employees and the poor documentation of processes hinders the teams and causes huge backlogs of work. When you think you've caught up another change happens.
- There is poor communication between teams regarding changes on the site that should be sent out to any team potentially involved. This includes 50/50 testing.
- Too much focus on "innovation" rather than strengthening the core systems that are sub-par for today's standards. The Product team seems to avoid working on core issues and focuses on enhancements that the Senior Leadership Team feels are important. If the systems are barely hanging on, enhancements will not be successful.
- There has been a distinct lack of informational meetings, such as Town Hall sessions. There has also been a lack of Learning and Development classes or Team Building activities. Company morale feels much lower over the past year.
- When moving positions or getting a promotion in the company, it's almost a miracle to get any sort of pay raise. If it's over 9.9% salary increase, it needs to be approved by Barney. This drags out the hiring process greatly.

Advice to Management

Speak to the employees more. Listen to the survey results rather than trying to explain them away. Obviously the employees are very unhappy about the bonus and performance review structure, so fix it rather than telling us that "this is the best way"! You're losing employees because Orbitz has not been a fun place to work since last summer. The migration has put a dark cloud over the company morale because full planning was not executed in the correct way. The gaps have cause major strain to the employees and shake the confidence that Orbitz has a clear direction for what needs to be accomplished. Look at which departments have the highest employee turnover and investigate the causes.

There are so many opportunities for internal growth, but the employees are not happy. No re branding campaign is going to help or disguise that.

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  1. Helpful (9)

    Finally, a few reviews with the truth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Orbitz Worldwide full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location, casual work environment, zero accountability means that you don't need to stress about actually meeting a deadline because it will definitely be pushed back.

    Cons

    The recent reviews "Promises, Promises" and “Lots of smart people but the leadership team is too detached to actually see the huge foundational problems around them” are both extremely accurate. It strikes me as very ironic that Orbitz recruits smart people and then thinks it can lie to them about how great things are within the company. Smart people can see when half their team leaves to take new jobs in a matter of a few months. They can see when two top level execs: the CFO (who was there less than 2 years) and President of Partner Services resign in the same week. They can see when Orbitz isn’t turning a profit quarter after quarter and year after year. And, they can see when bonuses are not paid out and raises are a pittance. I think that Orbitz bragging to employees about its AMAZING Glassdoor report card has actually prompted some employees and former employees to write accurate reviews about the way things really are. Attempting to pull the wool over employees’ eyes isn’t working—it’s making smart employees angry.

    And as a side note, the company does actively ask HR as well as the entire company to give it positive reviews on Glassdoor.

    Advice to Management

    The board needs take a look at the hard numbers: turnover, earnings and stock price. Then proceed to get rid of the management that has been at the helm for all of it.


  2. Helpful (5)

    Lots of smart people but the leadership team is too detached to actually see the huge foundational problems around them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at Orbitz Worldwide full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked with a lot of smart people who helped me grow my knowledge and expertise to parlay into a new opportunity outside of the company. The laid back atmosphere was nice but also a symptom of zero accountability anywhere in the organization. The office is located in a good spot for running errands during work hours (was always able to go to the post office or stop at CVS if I needed something). Decent opportunity to move up in the organization because people are always leaving, creating positions for others to move into.

    Cons

    Huge amount of turnover ends up leaving large gaps in knowledge, which are then filled in by numerous silos because the replacements don't have the knowledge of how everything fits together. A constant problem is the competing systems and priorities to the point where nothing ever gets done because all of the time is spent actually prioritizing and re-prioritizing when things inevitably fall off the divinely inspired "Roadmap". (which has yielded exactly how much incremental revenue over the past 3-4 years?)

    The people who have made the decisions that have caused the company to lose market share and revenue are still responsible for making those same decisions, which is why the stock price has crashed while competitors are soaring.

    Compensation is pathetic and it is not hard to see where the money that could be allocated to merit increases and bonuses is being wasted on, ahem $80K xmas party, a couple of $50K all hands, not to mention the Senior Leadership Team (SLT) being treated like royalty and having catered lunch every day while the actual worker bees who get the job done hope to afford something decent from the food court downstairs on the pittance that they are paid. Seeing the money just pissed down the drain on the SLT jetting around the world makes it all that much harder to see the bonus pool shrink and shrink each year.

    People are not just cogs that can be replaced and that fact has proven itself over and over as good talent leaves and the company continues on its slow march to irrelevance or being bought out.

    Advice to Management

    Get your heads out of the sand and quit trying to paper over all of the issues with more happy hours and chotchkies. The company has openings for over 10% of its positions at the Chicago HQ. This is not due to growth or new opportunities. This is due to attrition and trying to backfill for the people who left. This is not just an isolated case. This is due to fundamental issues with the way the company is run from the CEO to the SLT on down.

    Basically, they say jump and you say how high but while you're jumping, you better look out because that foundation is built on sand and something else will have slipped away and broken by the time you have finished jumping for the SLT's enjoyment. Get over yourself and out of your endless meetings to actually talk to people who make the business run because they probably have some great ideas that you didn't think of in your little bubble.


There are newer employer reviews for Orbitz Worldwide
There are newer employer reviews for Orbitz Worldwide

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