There are newer employer reviews for Orchard Supply Hardware

Helpful (1)

Good people, bad management

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Orchard Supply Hardware part-time

Pros

Get to work with fun people, flexible schedule

Cons

Management is manipulative and unprofessional

Advice to Management

Spend more time training associates and dedicate more time and energy to the customers instead of worrying so much about busywork.

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  1. Helpful (1)

    Only for the desperate, prepare to feel awful...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in La Crescenta, CA
    Current Employee - Customer Service Representative in La Crescenta, CA

    I have been working at Orchard Supply Hardware part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - fairly flexible hours available
    - not too picky about who they hire

    Cons

    - low wages
    - insulting raises (five cents? Ten cents? Ouch!)
    - overly stressful
    - unbalanced enforcement of dress code policies
    - not enough training provided
    - elitist condescending managers
    - passive aggressive notes taped up in breakroom by manager instead of talking to staff or having meetings about the issues at hand

    Advice to Management

    Stop pushing your employees to rack up Club Orchard enrollments. Not every customer wants to join and countless times, even folks who ARE members ask to not use their number at checkout in order to save time.

     Stop being so strict on dress code (or at least enforce it fairly/stop playing favorites) I can guarantee you that customers would rather deal with a pierced and tattooed employee who is friendly and can help than a more conservative dressed employee who is cranky and openly shows their annoyance at being asked to help.

    Also, stop acting surprised when workers start getting burnt out or slow down their work and don't remain chipper. Nobody is going to take pride in their store or be excited to come in each day when they are forced to conform to your ridiculous standards/hide their individuality only to be paid meager wages, given low hours each week and get treated like they are unappreciated and disposable.

    You want workers to take pride in their work and stores? Go back to your original store format from the early days. Worker owned/cooperative company. Everyone owns a share, burden is balanced, everyone works harder and fights for their workplace. No rich CEOs living carefree while workers can't even afford housing (and in some cases, sufficient food). Depressing.

  2. Helpful (3)

    Disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Contractor - Paint Specialist in Portland, OR
    Current Contractor - Paint Specialist in Portland, OR

    I have been working at Orchard Supply Hardware as a contractor (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Beautiful store, well stocked, cute aprons

    Cons

    90% of employees are temporary, 40% laid off 6 weeks after grand opening.
    Reason given: Company is in financial trouble.

There are newer employer reviews for Orchard Supply Hardware

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