There are newer employer reviews for Orchard Supply Hardware

 

New manager destroying what previous manager built.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate
Current Employee - Sales Associate

I have been working at Orchard Supply Hardware part-time for more than 8 years

Pros

Great coworkers. Great customers. Now great stock levels and getting better. Not as much crappy merchandise as under previous leadership. Working towards getting more "Made in USA" products.

Cons

Previous manager spent about 2 years establishing a top end store. One that was awarded Store of the Year, top performer in Club Orchard sign ups. Following a complete transformation of the store Corporate transferred the manager to another store and brought in a manager from a poor performing store. The new manager came it Orchard with a group that came from another company that had all but destroyed the whole chain yet they are still in the mix doing the same things as before that ended with them filing bankruptcy. Hoping that the CEO opens his eyes and removes these guys and then brings in management that improves moral. The store has loss many good employees and sales are slumping in a time when we should be excelling.

This manager offered employees a promotion with responsibilities of over seeing other associates without fully investigating the employees current salaries and offered them less then what they were currently making. Then has cut these employees hours because they turned him down.

Advice to ManagementAdvice

Educate your managers as to prevailing wages, how to write a proposed promotion include responsibilities and wages that meet employees new responsibilities and don't allow them to retaliate if turned down by cutting their hours. CEO needs to look at store performance and take a closer look at Store Managers and their backgrounds.

Recommends
Positive Outlook
Approves of CEO

91 Other Employee Reviews for Orchard Supply Hardware (View Most Recent)

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  1.  

    Culture is clique-ish, Teams work in silos. Outdated computer system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Support Center (HQ)  in  San Jose, CA
    Former Employee - Store Support Center (HQ) in San Jose, CA

    I worked at Orchard Supply Hardware full-time

    Pros

    Top management portrayed a positive outlook after Lowe's acquired OSH as a subsidiary. A few friendly employees made coming into the office rewarding.

    Cons

    Communication can be muddled at times, with the same goal not being expressed throughout the organization. Teams work in silos and are not aware of what other teams have implemented (and vice-versa). OSH's main computer system is extremely outdated (circa early 1990s...think DOS), making it difficult to run reports and finish work efficiently. One has to re-learn to go backwards in time, which

    Advice to ManagementAdvice

    Clear communication starts from the top-down, along with genuine positive leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    department manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware

    Pros

    none
    awful work environment for all
    with my whole heart
    never again
    hated vevery day

    Cons

    everything from managers to corporate are awfukl here the ystem is flawed and degrading rapidly. no growth and no one cares. this place is a mess

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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