Oriental Trading Company

  www.orientaltrading.com
  www.orientaltrading.com
There are newer employer reviews for Oriental Trading Company

 

Not bad, but they don't treat you like an adult

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Agent in Omaha, NE
Former Employee - Customer Service Agent in Omaha, NE

I worked at Oriental Trading Company

Pros

Generally not hard to get off when you need it. Not a difficult job. Lots of feedback available for call center agents.

Cons

If you agree to work Saturdays, good luck getting off of that schedule. They will change your schedule on you without warning so that you're working nights all of a sudden. Metrics will make it look like you're never on the phone when all you've taken is your usual breaks, they just don't take into account the fact that they send you home early all the time. Almost impossible to get 40 hours/week. Management treats everyone as if they just graduated high school the day before, they don't trust you or respect you as an adult. When you leave, they will act like leaving a customer service job is the worst decision you could ever make. Pay is terrible. My first job was also customer service 13 years prior, and I made more money at that.

Advice to ManagementAdvice

Treat people like adults, pay them like they have bills and rent to pay, and they will act like adults, they'll stay longer, and be willing to grow with the company instead of treating it like something to make money short term.

Approves of CEO

50 Other Employee Reviews for Oriental Trading Company (View Most Recent)

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  1.  

    I was a 'thing', not a human being

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Warehouse Worker in Omaha, NE
    Former Employee - Warehouse Worker in Omaha, NE

    I worked at Oriental Trading Company

    Pros

    easily hired
    flexible scheduling
    co-workers were great

    Cons

    lousy pay
    incompetent lower level management (A few exceptions)
    dehumanizing attitude of management toward employees

    Advice to ManagementAdvice

    pay better. how in the world do you expect anyone to live on the kind of salaries you offer warehouse workers? How would YOU like it if your salary were suddenly so low? What would happen to YOUR standard of living? You offer slave wages, and since people are desperate, they work for these wages. shame on you, otc.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Great Customers, But Don't Expect to Rise Here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at Oriental Trading Company

    Pros

    Wonderful customers and generally nice and cordial atmosphere.
    Products themselves fun and interesting to view and engage customers in.
    Good people up and down company on all levels from corporate to drone.
    High level of regard for customer service and a very progressive stressing of it from the CEO and upper-management on a very consistent and thorough basis.
    Very innovative marketing team and great use of copy and visuals to market products. The catalogs and web pages are very well conceived and executed.
    Some very loyal employees and a solid base of qualified and skilled technicians and people on the floor who deserve better but continue to stick with OTC.
    Wide range of diversity.

    Cons

    Insufficient managerial training for middle-management. There is no cohesive style or general approach to the organic whole. It is a free-for-all on all levels and often weak managers consolidate their power by hiring those loyal to them instead of those that question and strive to make the company better.
    Too much emphasis on up-selling without regard to alienating loyal customers, to the detriment of the company and its client base. A little up-selling is fine, but four promotions and game playing with keycodes becomes overwhelming, confusing and simply unethical.
    Very hierarchical, rigid chain of command with no place to go for talented, fresh new talent. In fact, educated people are often discouraged to take risks or strive to break the mold.
    No investment in infrastructure, break room archaic, database for order processing lacking in major areas, profit maximization at all cost philosophy pushed from ownership down and marketed to employees in a less than forthcoming way.
    No subsidizing of healthy food options to increase productivity of employees or emphasize healthy lifestyles. OTC seems content to make profits on vending on their workers and offering about 98% junk food that reduces productivity.
    No innovation whatsoever promoted unless coming from management itself. Decisions are made from the top and falling in line with them determines promotions far too frequently. Limited communication from middle management to the top echelons. More ruled by decree, often at the expense of a bigger company vision.
    Too many blind hires that lead to too much investment in training of temporary workers who leave within days on the floor because of the less than adequate training and an almost complete lack of positive feedback or rewards for good service beyond simple metrics and statistical analysis too often taken for gospel instead of looking deeper into the variables that any statistical analysis involves.
    Talented newcomers are not promoted or encouraged to move up within the company and far too often OTC is too inflexible with the overload of middle managers and human resource agents to adapt and innovate. Not a place to work at if you value innovation and a 21st century business model.
    Very cheap and lacking in loyalty to long-time employees. A place with a strong reputation for taking advantage of the loyalty of long-time employees and not compensating them in a competitive way with the market.
    Ridiculous attendance policy that only serves to punish reliable and honest workers and ultimately pull them away from the company simply because they are sick with a cold once or twice a year. Done because of so many bad hires, system should instead seek to weed out bad seeds during hiring process.
    Very few highly educated employees.
    Complete lack of a global emphasis or understanding of international business. Seems to approach the field by assuming hiring speakers of Spanish, the vast majority lacking in any shape or form a background in international business makes for an international global approach that can meet the 21st century global trend head on. The company should be looking for ways to expand across the Atlantic and into the Oceanic market in Australia and New Zealand, when in fact they are limiting themselves in dramatic ways because of the complete lack of global vision from the top down in the company. Far too American for its own good.

    Advice to ManagementAdvice

    Sam Taylor has a solid resume and made some very intelligent moves allowing customer reviews to be a major part of the website, as well as shifting emphasis towards all out customer friendly policies. He deserves to be commended in many respects, especially for inheriting such a mess. Surely he can't be held completely responsible for the incredible levels of mismanagement that proceeded him. Inherited a difficult situation and needs to be given time to flex his muscle and talents, but if history is any indication, his stay will only be temporary before he is offered another position somewhere else, but he can certainly be labeled effective and well-versed in large scale corporate management. Also has a solid educational foundation that has served him well. I find him one of the few bright spots and he deserves a good deal of credit for some of his recent hires that have brought a bit more innovation to a very stale place.
    My advice to him would be to cut back more on middle-management and emphasize more of a 360 degree approach to communication that allows educated and visionary people within disguised as everyday workers to give feedback and give him more effective analysis of what is really going on in some departments. He is being misled by some directors of departments.
    Management should emphasize more promotion of educated people within the ranks, there are so few available within the company at the middle-management and customer service levels and even fewer are willing to stay given how poorly they are valued. The business model seems content with hiring hordes of drones and then hoping a handful pan out every month. That´s not a way to grow, only to maximize profits in the short-term. Very few innovative thinkers, even in management, many lacking even the simplest social interaction skills or experience outside Oriental Trading. Very low value for employee loyalty. Not a place to grow and make an impact. More a place to exist. Not for the ambitious.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Oriental Trading Company

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