Oriental Trading Company

  www.orientaltrading.com
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44 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
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  • Approves of CEO

 

Not bad, but they don't treat you like an adult

Customer Service Agent (Former Employee) Omaha, NE

ProsGenerally not hard to get off when you need it. Not a difficult job. Lots of feedback available for call center agents.

ConsIf you agree to work Saturdays, good luck getting off of that schedule. They will change your schedule on you without warning so that you're working nights all of a sudden. Metrics will make it look like you're never on the phone when all you've taken is your usual breaks, they just don't take into account the fact that they send you home early all the time. Almost impossible to get 40 hours/week. Management treats everyone as if they just graduated high school the day before, they don't trust you or respect you as an adult. When you leave, they will act like leaving a customer service job is the worst decision you could ever make. Pay is terrible. My first job was also customer service 13 years prior, and I made more money at that.

Advice to Senior ManagementTreat people like adults, pay them like they have bills and rent to pay, and they will act like adults, they'll stay longer, and be willing to grow with the company instead of treating it like something to make money short term.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    I was a 'thing', not a human being

    Warehouse Worker (Former Employee) Omaha, NE

    I worked at Oriental Trading Company


    Pros: easily hired flexible scheduling co-workers were great Cons: lousy pay incompetent lower level management (A few exceptions) dehumanizing attitude of… Advice to Senior Management: pay better. how in the world do you expect anyone to live on the kind of salaries you offer warehouse workers? How would… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great Customers, But Don't Expect to Rise Here.

    (Current Employee) Omaha, NE

    I have been working at Oriental Trading Company


    Pros: Wonderful customers and generally nice and cordial atmosphere. Products themselves fun and interesting to view and engage customers in. Good people up and down company on… Cons: Insufficient managerial training for middle-management. There is no cohesive style or general approach to the organic whole. It is a free-for-all on all… Advice to Senior Management: Sam Taylor has a solid resume and made some very intelligent moves allowing customer reviews to be a major part of the website, as well… No, I would not recommend this company to a friend More
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