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Outerwall some good people in upper management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Outerwall

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Nice location, still some potential with Redbox subsidiary and some of the employees who are not directors and above.

Cons

Too cost conscience. They fly by the seat of their pants when making decisions. Not thinking outside the box.

Advice to Management

Innovate, change culture, Perform your due diligence before you make decisions. Don't just look at the dollars and cents. Get rid of the managers that stick to the old ways.

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  1. Company in wild flex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Outerwall full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Well funded, good salaries, good hours, good co-workers.

    Cons

    It's clear after seeing internally how things were run that the only reason the company has done well to date was because they were in the right place at the right time providing the right product. That dynamic is quickly changing. It seems like the middle to upper management seem more interested in climbing the ladder than getting to know boots on the ground what's going on. I was surprised at the level of snobbery demonstrated at this company. I've never seen that to such a degree. I suppose that's what happens when a company grows as quickly as this did. The recent huge layoff was a necessary course correction, however it did cut too deep and the timing (weeks before Christmas) says a lot about the new direction of the company. It was lazily and sloppily done.

    Advice to Management

    Get back to your wheelhouse (kiosks) - you're still well funded for now so use it wisely. What failed could have succeeded. Continue with developing new ventures (not just the ones you have now) but do them differently by leveraging the shared services model that you started end of 2012 (you have a good hardware engineering team - grow it, utilize it). At least 2 of the axed ventures could be quite profitable but would have to be done VERY differently. Reallocate your technical spending from external to internal - build the necessary technical teams and keep them flexible and shared across the LOBs. Keep departmental empire-building to a minimum. Leverage the shared-resources model, and don't try to reinvent the wheel as you move forward.


  2. Helpful (3)

    Dramatic Change in Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Oakbrook Terrace, IL
    Former Employee - Senior Project Manager in Oakbrook Terrace, IL

    I worked at Outerwall full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people, but they are leaving in droves. Free movie rentals, snacks.

    Cons

    Most management does not know how to deal with people. In the technical area, if you are good technically they promote you to manager. Most technical people do not have people skills and it is very apparent here. When the parent company felt pressure from investors to cut everything that did not make money today again, they killed projects that were potential replacements to Redbox. We all know that technology marches on and DVDs will be a thing of the past. Now is the time to do research and development on the next product(s). That is not happening. This company will not be here in 5 years.

    Advice to Management

    You need more people managers. Address the sinking morale before it is too late. It may already be too late.


There are newer employer reviews for Outerwall
There are newer employer reviews for Outerwall

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