Overstock.com

www.overstock.com
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There are newer employer reviews for Overstock.com

10 people found this helpful  

Overstock.com is an example of how poor management affects sound business models

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Salt Lake City, UT
Current Employee - Anonymous Employee in Salt Lake City, UT

I have been working at Overstock.com

Pros

Great work/life balance
Salt Lake is a nice place to live
Lot of tech resources available, fundamental business is sound
Pretty healthy gross margins and top line growth is impressive

Cons

Very poor upper management
Middle management is inexperienced
Horrendous expense management
Almost all of the gross margin is lost due to irrational operating, marketing and G&A expenses
Organizations are redistributed too often, business strategies are transient and shaky
No strategic vision whatsoever, company has an identity crisis

Advice to ManagementAdvice

There is a stark contrast in Overstock's management team. If you were to draw a line down the middle, you would see a group of bright, ambitious go-getters on one side and a group of execs with no real experience outside O.co on the other. Product innovation is virtually stagnant and capital management is poor. Overstock's story reads like a b-school case study of a company with sound fundamentals that's handcuffed by poor management.

Doesn't Recommend
Disapproves of CEO

428 Other Employee Reviews for Overstock.com (View Most Recent)

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  1. 6 people found this helpful  

    A lot of Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Overstock.com

    Pros

    - Growing Company
    - Profitable
    - Work/life balance
    - Smart peers
    - Ability to do solve very complex problems

    Cons

    - Senior Management very reactionary when making decisions
    - Not allowed to do things the right way, have to do what Senior Mgmt wants
    - Many of the leaders only have work experience at Overstock; not enough to know industry standards and best practices
    - Senior Management is over departments they should never even be allowed to get close to. (i.e. SVP of Customer Service also over Marketing)

    Advice to ManagementAdvice

    Start listening to your employees. This is the least bureaucratic bureaucracy out there. Just because you know a lot about one subject, does not mean you know a lot about everything else. Stop making decisions on an employees job when you know very little about what they do.

    Recommends
    Disapproves of CEO
  2. 5 people found this helpful  

    Great place to work if you are okay with "cliques".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Overstock.com

    Pros

    The pay seems to be competitive. The job can be fulfilling if you don't mind staying in the position you are hired in to.

    Cons

    There can be a lot of drama in the Customer Care Department. If you try not to get involved in it you are seen as uncaring and you get passed up on a lot of opportunities.

    Most of the advancement seems to be within a certain type of crowd. If you aren't part of the crowd that "parties" with middle management you won't get far in the company. There is little support for an employee that works hard and knows the ins and outs of their position when their direct supervisor doesn't know how to do their job.

    Advice to ManagementAdvice

    I would recommend taking a look at the team lead if the entire team seems to be falling behind.

    Approves of CEO
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