Pros

Not a very hard job, decent pay but still bellow most other call centers in Utah. Patrick was a nice guy and visited often, management was also considerate and nice. They had quite a few shifts aviable. Most callers were not angry, and I only got yelled at a few times.

Cons

Company is having a hard time, lots of issues related to shipping which Customer Service has no control over. Benefits package isn't very good at all, not many events for employee's. They are continualy shifting more work to India, but what company isn't these days? Managers were nice but seemed to literaly try to avoid team members and calls.

Advice to Senior Management

Train employee's better. Training was short and none comprehensive.