There are newer employer reviews for Overstock.com
There are newer employer reviews for Overstock.com

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Helpful (6)

A lot of Potential

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Salt Lake City, UT
Current Employee - Anonymous Employee in Salt Lake City, UT

I have been working at Overstock.com

Recommends
Disapproves of CEO
Recommends
Disapproves of CEO

Pros

- Growing Company - Profitable - Work/life balance - Smart peers - Ability to do solve very complex problems

Cons

- Senior Management very reactionary when making decisions - Not allowed to do things the right way, have to do what Senior Mgmt wants - Many of the leaders only have work experience at Overstock; not enough to know industry standards and best practices - Senior Management is over departments they should never even be allowed to get close to. (i.e. SVP of Customer Service also over Marketing)

Advice to Management

Start listening to your employees. This is the least bureaucratic bureaucracy out there. Just because you know a lot about one subject, does not mean you know a lot about everything else. Stop making decisions on an employees job when you know very little about what they do.

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  1. Helpful (5)

    Great place to work if you are okay with "cliques".

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Overstock.com

    Approves of CEO
    Approves of CEO

    Pros

    The pay seems to be competitive. The job can be fulfilling if you don't mind staying in the position you are hired in to.

    Cons

    There can be a lot of drama in the Customer Care Department. If you try not to get involved in it you are seen as uncaring and you get passed up on a lot of opportunities. Most of the advancement seems to be within a certain type of crowd. If you aren't part of the crowd that "parties" with middle management you won't get far in the company. There is little support for an employee that works hard and knows the ins and outs of their position when their direct supervisor doesn't know how to do their job.

    Advice to Management

    I would recommend taking a look at the team lead if the entire team seems to be falling behind.


  2. Helpful (7)

    Below average experience with hefty bureaucracy

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Overstock.com

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nice coworkers and one of the better views.

    Cons

    The bureaucracy is insane. You practically have to get your hands stamped everytime you lift a finger to do something. Senior management is getting better, but it feels like only a handful are qualified to run a billion dollar business. Internal supporting technology is at least 10 years behind, and there is a tendency to just pay the most expensive bidder to make a problem go away. Most of the qualified merchandising talent has left in the past year. Most businesses are run by recently promoted lower level employees trying to not screw it up too badly. Everyone is scared to death of layoffs, which happen with no rhyme or reason. Did I mention the bonus structure is nearly non-existent?

    Advice to Management

    Fix your reviews process. It is pathetic. Everyone is afraid of more qualified employees taking their place. Low performers are given low goals that any baboon can reach, but high perfomers are given impossible goals to keep them in their place. Hire better. With good talent, you don't have to have pay a bunch of number crunchers and consultants to tell you how to run the business. Senior management spends zero time at ground level. The occasional 15 second hello in the hallway is useless. Middle level employees are at the mercy of the the kings and queens of their fiefdoms. There is no safe way to bubble up concerns privately. Spend one day a month sitting with employees, privately and at their desks You'll learn a lot more than you ever will talking to other management. Stop jumping on the next big thing every month. We need to get it right the first time. Non-stop training for processes that change every quarter kills productivity.


There are newer employer reviews for Overstock.com
There are newer employer reviews for Overstock.com

See Most Recent

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