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Customer Service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Specialist  in  Toledo, OH
Former Employee - Customer Service Specialist in Toledo, OH

I worked at Owens Corning part-time for less than a year

Pros

The company has a good reputation and is well known around the world. The headquarters were nice.

Cons

The company was too big and communication wasn't great. Hard work will not be noticed and there is no team feeling.

Advice to ManagementAdvice

Spend a little more time communicating with your employees.

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Owens Corning

  1. 1 person found this helpful  

    Try to succeed despite the incompetence from HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newark, OH
    Former Employee - Anonymous Employee in Newark, OH

    I worked at Owens Corning full-time for more than 10 years

    Pros

    Brand recognition looks good on resume. Most people recognize the brand.

    Cons

    Little to no communication to the plants from HQ. You hear nothing from HQ unless it is negative or a new organizational announcement of a new director position being created or some previous rising star getting fired. The entire Toledo entity seems to make government look efficient. Lots of infighting and agendas and since there has been so much cutting over the past few years everyone is complete defensive mode as to not get noticed and only do enough not to get fired. Support groups like Granville spend their time trying to seem important but never being on the hook for any actual decisions as to not get blamed for it. No one is rewarded for ingenuity and any bad news is crushed hard so everyone spends their time weaving tales of half truths. Human resources is a rotating cast of people they hire from outside who spend a few years making things worse then they leave or get fired. Instead of hard choices they put every poor performer on special projects like a software upgrade project (SAP) then rebrand it as a "Customer Experience Transformation" team. Then when that team can't execute even that they just shrug their shoulders and keep on delivering the same results. I was in one of the more established facilities and saw all of this first hand.

    Advice to ManagementAdvice

    It doesn't matter. You know all this stuff but are just hanging around to jump to a better company or hide while you make your six figure salaries. Just google some of the public offer letters to see some of the money these people make and you'll shake your head.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Not a very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Toledo, OH
    Current Employee - Finance in Toledo, OH

    I have been working at Owens Corning full-time for more than 3 years

    Pros

    Nice building, nice view of the river, land well-maintained

    Cons

    * Self-Ego is too high in this place.
    * I agree with some of the postings once you work there "if you state your opinion be prepared to look in your rear-view mirror" because back stabbing is a winner in this place.
    * Not a welcoming place for minority or people with different background; they say "we encourage minority and diversity" but sayings and company policy is one thing, and actions are something else.
    * Be prepared for no promotions or salary increases for several years unless you know someone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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