PAETEC

  www.paetec.com
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88 Employee Reviews (View Most Recent)

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Dissatisfied

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Engineer  in  Irvine, CA
Current Employee - Engineer in Irvine, CA

Pros

Initially, a very good place to work for. However, since it went public the company has placed more emphasis on customer order completion rather than customer order quality and employee appreciation.

Cons

A sales driven organization (without any regard for the Back Office) in every sense of the word. Employees are expected to maintain multiple job roles without the true support of upper management. 12-14 hours days, including weekends, are the norm, not the exception (even for salaried-exempt employees). If you are looking for a place of employment where Operations and Sales truly work together, this is not the place. At Paetec the sale trumps all.

Advice to ManagementAdvice

Get back to the company's core focus - customer service - both external and internal. At one time, the company prided itself on customer service, now it prides itself on service in general.

Doesn't Recommend
Disapproves of CEO

Other reviews for PAETEC

  1. 4 people found this helpful  

    OK place to work, but has issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer  in  Rochester, NY
    Former Employee - Software Engineer in Rochester, NY

    Pros

    Software engineers are allowed to make technology decisions within the defined problem set. You have work from home privileges and flexible time. You get to work with leading technologies, and you also get a chance to learn the business. Software engineers are not just code monkeys; they are valuable members of the team who understand and help improve business processes.

    Cons

    Management seems to like keeping people in fear of their jobs. You always feel like you are looking over your shoulder. Quite honestly I think this comes from the CEO because it happens to people at the director level and all the way down to people with no direct reports.

    This company has grown from 75 people to over 5000 since 1998, and the people who were there in the beginning are treated VERY differently than newer people. There are people who can basically do whatever they want and get away with it. It's very unfair at times.

    No raises or bonuses since 2007. Recently the CEO told people that the bonuses were given but only to people who deserved them. The interesting this is that this was about 5% of the company. So apparently the other 95% weren't working hard enough? Again, culture of fear.

    Advice to ManagementAdvice

    Start treating your people better. You may have good retention, but that doesn't mean your people are happy. Many of them are not and judging from your retention numbers in recent months, you probably know that.

    Bring back the raises and bonuses. If you can't, don't blame it on the people who are working hard to make things better, because it's not their fault. Maybe look at leadership direction instead.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Many years of unappreciated effort and accomplishments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Rochester, NY
    Former Employee - Senior Software Engineer in Rochester, NY

    Pros

    Some great people are working there. They allow you to take four hours a month paid time off to do charity work. In some departments there is flexibility with regards to workday hours and working from home.

    Cons

    Favoritism is rampant throughout the organization. Outside of the chosen few, survival is possible, but being successful is unlikely.

    Senior management is driven by gossip and innuendo. They often make decisions without understanding (or even caring for) the consequences.

    Employees are often micro managed and belittled.

    Resources are frequently inadequate to get the job done properly. Sadly, worse still, when employees leave, there is a good chance the positions will not be back-filled.

    The corporate culture invites finger pointing and lack of teamwork between departments and divisions. It is an us versus them mentality fomented by management.

    Notable failures and substandard performance is often rewarded by lightened workload. Knowledgeable and successful employees often go overlooked and unappreciated.

    Sales team continually receives praise from CEO while back office hears that they can be replaced.

    Advice to ManagementAdvice

    Get over yourselves. PAETEC is NOT the most employee and customer oriented company. Get rid of the "founders" mentality it kills employee morale as does the continual threat of layoff/firing. You should really find out who the key people are and treat them with the respect and appreciation they deserve or risk losing them all and being left with the dead wood.

    Doesn't Recommend
    Disapproves of CEO
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