PCS Mobile Solutions

  www.pcsmobilesolutions.com
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7 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

Don't do it! Much better companies out there!

Phone Sales and Repair (Former Employee) Naples, FL

ProsBase pay plus commission, relaxed dress code, mostly good people to work with.

ConsPCS Mobile Solutions is a Sprint indirect dealer. Good in that you don't get hounded by all the Corporate reps but bad because the technology and inventory in the stores is sub-par. Also your commission is held 60 days to go through corporate and PCS to allow for deactivations and charge-backs. The wost part is dealing with CSAT surveys. Customer Satisfaction surveys that a lot of customers get in the form of an automated call after visiting an indirect or corporate store and purchased a device or got a repair done. The survey asks for a rating of 1-5, 1 being very dissatisfied and 5 being very satisfied. If at least 75 percent of all your personal sales or repairs aren't rated at "very satisfied", Sprint will take away up to one third of your commission. So for example, if a customer had to wait an extra 10 minutes in the store, he may feel he was only satisfied and will rate you that way. the other question on the survey is "Ready Now". that involves the rep setting up the customer's phone, transferring contacts, etc. If he or she doe's not understand what Ready Now is and answers NO to this question, that will also get you hit for a pay deduction.
The commissions are a flate rate. $7 for a new line and $4 for upgrades. So you have to sell a hell of a lot of phones to break even an $800 commission check, and thats if you pass your CSAT score.
The base pay, which is usually your main income, is between $10 and $12 per hour, and overtime is frowned upon unless the store is short staffed.

Advice to Senior ManagementOffer better training for sales, service, and repair to equip your employees!
Sprint, stop robbing your employees hard earned pay for things they do not have complete control over and you will have more happy and productive workers!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Greedy, Cheap, and Poor Upper Management

    Repair Technician (Current Employee) Brandon, FL

    I have been working at PCS Mobile Solutions

    Pros: It's a Sprint Franchise. The benefits are good, but expensive. Other than that there's really not much to say here… Cons: Upper Management is short-sighted, believes people are nothing more than a sales machine, and is not willing to invest money into their business. They are… Advice to Senior Management: Treat your employees with respect and give them the pay and… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great, Growing Company with good benefits and small enough to know the boss.

    Anonymous Employee (Current Employee)

    I have been working at PCS Mobile Solutions full-time for more than 3 years

    Pros: Competitive pay, great commissions, growing company, paid training, advancement potential, 401K, paid vacations, personal days, employee phone plans, discounts, medical dental and vision insurance. This is… Cons: Family insurance cost is too high but at least they… Advice to Senior Management: Offer better family insurance it will help get better talent. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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